Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wesley Ingram

Tucker,GA

Summary

Experienced professional with strong background in technical support and troubleshooting, adept at resolving complex issues efficiently. Skilled in customer service, communication, and problem-solving, ensuring seamless user experiences. Valued for collaboration, adaptability, and achieving results in team settings. Expertise includes software installation, network configuration, and system maintenance, with focus on delivering high-quality service and support.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Valet Attendant

All About Parking
02.2024 - 10.2024
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Assisted in the training of new team members, ensuring consistent service quality across all attendants.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Reduced wait times for guests by 10% with effective communication and coordination among valet team members.

Customer Service Representative

NMA INC.
10.2022 - 07.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed approximately 100 constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used skip tracing and other techniques to locate debtors.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Mail Clerk/Receptionist

IST Management Services
02.2022 - 09.2022
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
  • Maintained accurate records of incoming and outgoing mail for reliable reference.
  • Tracked outgoing mail to provide accurate customer updates.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

T-Mobile Lead Key Holder

T-Mobile
02.2021 - 02.2022
  • Installed software on mobile devices
  • Trained team members in successful strategies to meet operational and sales targets.
  • Completed store opening and closing procedures.
  • Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Studio Photographer

JCPenney Portraits
09.2020 - 02.2021
  • Photographed high-quality images for various print and digital projects.
  • Digitally edited photos to enhance appearance.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Generated new sales leads to achieve and exceed monthly sales goals.

School Photographer

Lifetouch
02.2020 - 03.2020
  • Planned and prepared for on-location and studio shoots.
  • Photographed high-quality images for various print and digital projects.
  • Leveraged camera gear and equipment to express creative vision.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.

Mobile Expert

T-Mobile
07.2018 - 10.2019
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Increased monthly sales by recommending seasonal buy one get one sales, rebates and limited time offers.

Electronics Sales Associate

Walmart
10.2017 - 05.2018
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.

Education

Bachelor of Arts - Mass Communications

University of West Georgia
Carrollton, GA
12.2019

Skills

  • Desktops, Laptops, and Mobile Devices
  • Software Installation
  • Network Troubleshooting
  • Technical issues analysis
  • Microsoft Office Specialist (MOS) Expert
  • Mac OS Operating System

Certification

Technical Support Fundamentals

  • Google

Timeline

Valet Attendant

All About Parking
02.2024 - 10.2024

Customer Service Representative

NMA INC.
10.2022 - 07.2023

Mail Clerk/Receptionist

IST Management Services
02.2022 - 09.2022

T-Mobile Lead Key Holder

T-Mobile
02.2021 - 02.2022

Studio Photographer

JCPenney Portraits
09.2020 - 02.2021

School Photographer

Lifetouch
02.2020 - 03.2020

Mobile Expert

T-Mobile
07.2018 - 10.2019

Electronics Sales Associate

Walmart
10.2017 - 05.2018

Bachelor of Arts - Mass Communications

University of West Georgia

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Wesley Ingram