Wesley James
Leetsdale,PA
Summary
Dynamic professional with a proven track record of performing tasks, and excelling in employee training and quality assurance. Skilled in optimizing operations and customer communication. Consistently surpassed sales targets, and improved team performance. Adept at working independently, and problem-solving.
Overview
27
27
years of professional experience
Skills
- Employee training and development
- Team management
- Quality assurance
- Problem solving
- Safety protocols
- Schedule planning
- Route optimization
- Customer communication
- Field operations
- Hiring and onboarding
- Operations management
Work History
Dealer Concierge
Cox Automotive/Manheim
Pittsburgh, PA
09.2021 - Current
- Educated dealers on Manheim Express product to drive adoption and sales.
- Built strong relationships with customers through personalized service.
- Inspected vehicles for damage and mechanical issues to ensure proper representation.
- Photographed vehicles, documenting damages and submitting condition reports.
- Reviewed completed work for quality assurance and consistency.
- Listed units on Online Vehicle Exchange (OVE) to enhance visibility and sales.
- Trained new hires, providing guidance on operational procedures.
- Surpassed sales and listing targets established by management.
Field Manager/Team Mentor
AutoVIN
Pittsburgh, PA
06.2003 - 09.2021
- Executed floor plan inventory audits for automobile and equipment manufacturers using laptop reconciliation tools.
- Communicated sold and off-site units to clients, resolving any issues efficiently.
- Inspected end-of-lease vehicles according to client guidelines, and on schedule.
- Maintained independent operations within designated home-based territory.
- Promoted to Team Mentor by senior management for outstanding performance.
- Organized daily work assignments for field staff while managing personal territory.
- Trained over 20 new hires in person across the region, providing ongoing support via phone.
- Conducted observation rides with auditors to enhance training effectiveness and rectify errors.
Bodyshop Quality Assurance
Unis Auto Group
Aliquippa, PA
01.2002 - 01.2003
- Assisted auto body shop manager with daily operations and customer service tasks.
- Executed minor collision and insurance repairs to support workflow schedules.
- Communicated with insurance adjusters to foster relationships and maintain business ties.
- Acquired foundational skills in auto body repair and painting techniques.
- Evaluated repairs and paint work to ensure quality.
Transportation Service Manager
Fed Ex Ground
Greensburg, PA
01.1998 - 01.2002
- Oversaw 27 independent contract delivery drivers, optimizing routes for efficiency.
- Maintained accurate DOT files for drivers and vehicles to ensure compliance.
- Developed and adjusted temporary delivery routes to meet tight timelines.
- Hired and trained new temporary and contract drivers, evaluating performance during ride-alongs.
- Managed package sorting operations while coordinating staff hiring and training.
- Interacted with customers to achieve on-time delivery and zero missed pickups.
- Supervised 10 to 20 package handlers, ensuring timely dispatch of packages.
- Conducted weekly safety meetings to enhance security awareness and prevent accidents.
Education
Bachelor of Science Degree - Business Management
Clarion University of Pennsylvania
Outside Interests
- Leetsdale Fire Department, Fire Chief
- Valley Ambulance Authority, Emergency Medical Technician
- Oldsmobile Club of America, 1970 Cutlass Supreme, 1986 442
Certification
Firefighter II
EMT
Timeline
Dealer Concierge
Cox Automotive/Manheim
09.2021 - Current
Field Manager/Team Mentor
AutoVIN
06.2003 - 09.2021
Bodyshop Quality Assurance
Unis Auto Group
01.2002 - 01.2003
Transportation Service Manager
Fed Ex Ground
01.1998 - 01.2002
Bachelor of Science Degree - Business Management
Clarion University of Pennsylvania
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