Wesley Martin
Fort Worth
Summary
Dynamic and goal-oriented professional with a proven track record at PennyMac Loan Services, excelling in sales strategies and customer engagement. Adept at utilizing CRM tools to enhance conversion rates and foster teamwork, while maintaining a positive attitude. Recognized for implementing effective upselling techniques that significantly boosted revenue.
Overview
14
14
years of professional experience
Work History
Direct Sales Contact Center Consultant
PennyMac Loan Services
Carrollton, TX
11.2022 - Current
- Managed inbound and outbound customer interactions, ensuring high-quality service delivery.
- Analyzed customer feedback to identify trends and implement process improvements for efficiency.
- Led initiatives aimed at increasing conversion rates through targeted outreach efforts and follow-ups.
- Participated actively in weekly team meetings, sharing best practices for improving individual performance as well as overall team success rates in achieving goals.
- Implemented upselling techniques to increase revenue and move product.
- Made average of [Number] outbound and inbound calls per day.
- Utilized sales techniques to build customer interest and close sales.
Delivery Driver
Amazon
Irving, TX
04.2018 - 11.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Conducted routine maintenance checks on vehicles to ensure optimal performance and reliability.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Delivery Driver
Fed Ex Ground
Fort Worth, TX
10.2016 - 04.2018
- Operated delivery vehicle safely, adhering to all traffic and safety regulations.
- Managed daily route planning to optimize delivery efficiency and minimize delays.
- Maintained accurate logs of deliveries and vehicle inspections for compliance purposes.
- Assisted in training new drivers on best practices in delivery operations and safety protocols.
Communications Specialist
US Army National Guard
Terrell, TX
06.2012 - 10.2016
- Operated and maintained radio communication systems ensuring optimal performance and reliability.
- Diagnosed technical issues in radio equipment, implementing effective solutions to minimize downtime.
- Collaborated with team members to enhance operational procedures, improving overall efficiency of communications.
- Contributed to mission success with prompt relay of critical messages across departments using appropriate protocol procedures.
- Established a secure network by implementing encryption measures for sensitive data transmissions within the organization.
- Performed diagnostic tests on faulty equipment, identifying root causes, and applying timely repairs to minimize downtime.
- Preserved radio equipment''s longevity through regular inspections, cleaning routines, and preventive maintenance tasks as per manufacturer guidelines.
- Tracked information with spreadsheets, updated databases and used word processing software to type correspondence.
Education
High School Diploma -
L.D BELL High School
Bedford, TX05-2012
Skills
- Goal-oriented mindset
- Call monitoring
- Sales strategies
- CRM proficiency
- Closing techniques
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Data entry
- Outbound calling
- Script adherence
Timeline
Direct Sales Contact Center Consultant
PennyMac Loan Services
11.2022 - Current
Delivery Driver
Amazon
04.2018 - 11.2022
Delivery Driver
Fed Ex Ground
10.2016 - 04.2018
Communications Specialist
US Army National Guard
06.2012 - 10.2016
High School Diploma -
L.D BELL High School