Wesley Martin
Fort Worth
Summary
Dynamic and goal-oriented professional with a proven track record at PennyMac Loan Services, excelling in sales strategies and customer engagement. Adept at utilizing CRM tools to enhance conversion rates and foster teamwork, while maintaining a positive attitude. Recognized for implementing effective upselling techniques that significantly boosted revenue.
Overview
14
14
years of professional experience
Work History
Direct Sales Contact Center Consultant
PennyMac Loan Services
11.2022 - Current
- Managed inbound and outbound customer interactions, ensuring high-quality service delivery.
- Analyzed customer feedback to identify trends and implement process improvements for efficiency.
- Led initiatives aimed at increasing conversion rates through targeted outreach efforts and follow-ups.
- Participated actively in weekly team meetings, sharing best practices for improving individual performance as well as overall team success rates in achieving goals.
- Implemented upselling techniques to increase revenue and move product.
- Made average of [Number] outbound and inbound calls per day.
- Utilized sales techniques to build customer interest and close sales.
Delivery Driver
Amazon
04.2018 - 11.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Conducted routine maintenance checks on vehicles to ensure optimal performance and reliability.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Delivery Driver
Fed Ex Ground
10.2016 - 04.2018
- Operated delivery vehicle safely, adhering to all traffic and safety regulations.
- Managed daily route planning to optimize delivery efficiency and minimize delays.
- Maintained accurate logs of deliveries and vehicle inspections for compliance purposes.
- Assisted in training new drivers on best practices in delivery operations and safety protocols.
Communications Specialist
US Army National Guard
06.2012 - 10.2016
- Operated and maintained radio communication systems ensuring optimal performance and reliability.
- Diagnosed technical issues in radio equipment, implementing effective solutions to minimize downtime.
- Collaborated with team members to enhance operational procedures, improving overall efficiency of communications.
- Contributed to mission success with prompt relay of critical messages across departments using appropriate protocol procedures.
- Established a secure network by implementing encryption measures for sensitive data transmissions within the organization.
- Performed diagnostic tests on faulty equipment, identifying root causes, and applying timely repairs to minimize downtime.
- Preserved radio equipment''s longevity through regular inspections, cleaning routines, and preventive maintenance tasks as per manufacturer guidelines.
- Tracked information with spreadsheets, updated databases and used word processing software to type correspondence.
Education
High School Diploma -
L.D BELL High School
Bedford, TX05-2012
Skills
- Goal-oriented mindset
- Call monitoring
- Sales strategies
- CRM proficiency
- Closing techniques
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Data entry
- Outbound calling
- Script adherence
Timeline
Direct Sales Contact Center Consultant
PennyMac Loan Services
11.2022 - Current
Delivery Driver
Amazon
04.2018 - 11.2022
Delivery Driver
Fed Ex Ground
10.2016 - 04.2018
Communications Specialist
US Army National Guard
06.2012 - 10.2016
High School Diploma -
L.D BELL High School