Wesley Mixon
Augusta,GA
Summary
Dynamic Senior Operations Administrator with over 15 years of experience in optimizing organizational efficiency and driving operational success. Equipped with advanced analytical and critical thinking skills, adept at identifying internal needs and implementing effective solutions that align with business objectives. Results-oriented professional known for consistently exceeding targets in fast-paced environments, leveraging strategic insight alongside hands-on expertise to deliver impactful outcomes. Committed to enhancing overall performance through innovative approaches to operational management.
Overview
1
1
Language
1
1
Certification
25
25
years of professional experience
Work History
Senior Operations Administrator
FedEx Ground
Augusta, GA
12.2010 - 09.2025
- 1. Oversee and support daily ground operations across hub/station areas (e.g., linehaul, quality assurance, dispatch both local and non-local vehicles using various software such as FedEx specific TMS software, and customer service) to ensure efficient package handling, on-time performance, and smooth workflow in a fast-paced logistics environment.
- 2. Maintain accurate records and documentation for operational processes, including shipment tracking, inventory management, damaged/misaddressed packages.
- 3. Handle exception processing and problem resolution, such as tending to damaged or incorrectly addressed packages promptly, reviewing performance data for decision-making, and supporting special projects or investigations to minimize delays and optimize delivery times.
- 4. Ensure safety, efficiency, and regulatory adherence by promoting a "Safety Above All" culture, supporting training/compliance initiatives, and assisting with administrative functions that drive overall station/hub effectiveness and continuous improvement.
- 5. Various other clerical tasks, reports, data entry and management, in both Microsoft Office suite of software and FedEx proprietary software, navigating both Windows based desktops and AS400 green screen interfaces.
CSR - Customer Service Representative
Sitel Corporate
Augusta, GA
08.2004 - 08.2008
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time.
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Managed ticketing system to track and prioritize customer requests effectively.
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Documented all customer interactions and solutions in a detailed ticketing system for future reference
Inventory/Merchandising Specialist
Best Buy
Augusta, GA
08.2000 - 08.2004
- Managed and maintained accurate inventory records for a high-volume retail store
- Conducted regular audits to identify discrepancies and implement corrective measures
- Developed and implemented inventory control procedures to minimize loss and maximize efficiency
- Performed regular cycle counts to verify physical inventory matches system records
Education
Associate's degree - Computer Science
North Georgia Technical College
Clarkesville, GA10-2010
High school diploma or GED - undefined
Jenkins County High School
Millen, GA05-2000
Skills
- Data entry - Data entry experience
- Administrative experience
- Research
- Attention to detail
- Clerical experience
- Written communication
- Organizational skills
- Customer communication
- Freight
- Record keeping
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Senior Operations Administrator
FedEx Ground
12.2010 - 09.2025
CSR - Customer Service Representative
Sitel Corporate
08.2004 - 08.2008
Inventory/Merchandising Specialist
Best Buy
08.2000 - 08.2004
High school diploma or GED - undefined
Jenkins County High School
Associate's degree - Computer Science
North Georgia Technical College