WESLEY O WILLIS
Carpet One Floor and Homes
Euless,Texas
1
Certification
29
years of professional experience
Dynamic professional dedicated to enhancing customer experiences and driving business performance through exceptional interpersonal skills and a strong work ethic. Highly motivated and resourceful, adept at adapting to various processes while effectively collaborating in both individual and team settings. Proven expertise in coaching diverse athletic teams, utilizing strategic planning and motivational techniques to inspire athletes and elevate individual performance. Committed to fostering teamwork and achieving competitive success, with a passion for continuous growth and efficiency that aligns with organizational goals.
Work History
Sales Associate
3 Years 8 Months- Assisted customers in selecting flooring options to meet specific design needs.
- Provided detailed product knowledge to enhance customer decision-making process.
- Maintained inventory levels and organized merchandise displays for optimal visibility.
- Collaborated with team members to ensure seamless customer service and support.
- Trained new staff on product lines, sales techniques, and store policies.
- Developed relationships with customers to encourage repeat business and referrals.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
Personal Trainer/Assistant Department Head/Department Head
19 Years- Continuously providing excellent customer service to each and every person I come across
- Developed teams of trainers in new business, maintaining current clientele, and sales
- Leadership development, Customer Relations, Team building (am able to develop relationships very quickly with people)
- Top SNS-(Sold not serviced) producer, as well as managing the sales team to assist the new employees coming on board
- Managing profit and loss each month to make sure we are profitable each and every month
- Taught employees to utilize highly effective schedules as well as time management in order to be successful with running their business
- Was in charge of leading sales training in order for our team as a whole to be successful.
- Maintaining facilities for monthly audits(cleanliness, member satisfaction, employee readiness)
Management Trainee/Asst. Manger/Branch Manager
4 Years- Real play with trainers everyday to help them with handling and overcoming various objections
- Built relationships with the other areas of business in order to help my business grow
- Oversight of daily business operations such as addressing customer concerns, time keeping, budgeting, training of new employees, and vehicle maintenance
- Marketed Enterprise services to outside businesses in order to secure new Corporate Accounts
- Went out to all corporate accounts each month to maintain outstanding working relationships as well as improving all business aspects
Pre-school teacher
1 Year- Implemented lesson plans and daily classroom schedules in accordance with curriculum and programming.
- Communicated and developed effective partnerships with parents and families, encouraging parent involvement.
Education
Bachelor of Science - Kinesiology
Skills
Customer Engagement
Sales Strategies
Client Needs Assessment
Leadership
Community engagement
Sales management
Facility maintenance
Team collaboration
Problem resolution
Coaching
Injury management
Nutrition
Sport training
Expertise in sports
Market Analysis
Certification
Nasm-Seniors certification, Nasm-Women certification, Nasm-youth certification, Sports coach
Timeline
Sales Associate
Carpet One Floor and Homes
01.2023 - CurrentRead More
Personal Trainer/Assistant Department Head/Department Head
Life Time Fitness
10.2004 - 10.2023Read More
Management Trainee/Asst. Manger/Branch Manager
Enterprise Rent-a-Car
01.2000 - 01.2004Read More
Pre-school teacher
Primrose Pre-school
01.1998 - 01.1999Read More
Sam Houston State University
Bachelor of Science from Kinesiology
Read More