Meditation
Hi, I’m
WESLEY PHANOR
Kissimmee,FL
Summary
Devoted Customer Service professional with knowledge of excellent service delivery and proven multitasking potential. Dedicated to maintaining professional relationships with customer to expend Profit making and drive business results.
Overview
6
years of professional experience
2
Certifications
4
Languages
Work History
Orlando City Soccer, Orlando, FL
Fan Ambassador
2023.01 - Current (1 year & 8 months)
Job overview
- Project approachable, professional attitude at all time
- Proactively engage and interact with fans throughout the stadium.
- Ensure that fan concerns are heard and reported to the appropriate
- Act as information liaison for all Orlando city and Orlando pride home games and stadium events
Walt Disney World, Lake Buena Vista, FL
Guest Relations/Guest Experience Team
2021.05 - Current (3 years & 4 months)
Job overview
- Deliver exceptional guest service by seeking creative solutions to problems and providing immediate recovery.
- Partner with all Lines of Business to help create seamless guest experience.
- Serve as liaison between guest and Walt Disney World Resort.
- Demonstrate strong organizational skill with attention to detail.
- Possess proven ability to manage conflict resolution through de-escalation skill.
Walt Disney World, Lake Buena Vista, FL
Attractions Trainer
2019.07 - 2021.05 (1 year & 10 months)
Job overview
- Positively demonstrated and display Disney's 5 Keys Basics and company values
- Cross-trained at all attractions.
- Trained all new Cast Members on all area attractions and company culture.
- Enforced strict safety protocols and technical aspects including (but not limited to) operating systems, loading/unloading show spaces, preparing materials for Guests, and crowd control techniques.
- Interacted with guests entering and within attraction, as well as being a knowledge base for information, and directions around resort while providing incredible and personable guest service.
- Worked to create immersive theme and storytelling within attractions to exceed Guest expectations.
Walt Disney World, Lake Buena Vista, FL
Slide Operations, Typhoon Lagoon, Blizzard
2018.04 - 2019.07 (1 year & 3 months)
Job overview
- Ensured safety of Guest experiencing various water rides and attractions, while dispatching efficiently and evacuating area in instances of shutdown or emergency
- Relocated to Magic Kingdom, Epcot, Animal Kingdom, and Disney’s Winter Summerland
- Miniature Golf Course to support ticketed events, such as Mickey’s Very Merry Christmas Party, as well as fireworks shows, creating Guest flow walkways for safe maneuverability around parks, and supporting Parade Access Control
- Custodial
Amway Center, Orlando, FL
Food and Beverage Attendant
2017.11 - 2018.07 (8 months)
Job overview
- Handling food and beverage products, including alcohol
- Bussing tables, running food and cleaning
- Strong cash handling technique and other forms of payment
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
Walt Disney World Resort, Lake Buena Vista, FL
Custodial Staff Member
2017.07 - 2018.04 (9 months)
Job overview
- Maintained cleanliness standards requires, with safety usage of efficient chemicals.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Trained to take ownership during emergency situations
Education
Valencia College , Orlando, FL
Bachelor of Arts from Anthropology and Linguistics
2023.01 - Current (1 year & 8 months)
Skills
Client and Employee relation
Certification
First aid
Interests
Cooking
Reading
Running
Music
Software
Snapp
Lilo
White Rabbit
Hercules
Hera
Microsoft Office Suite
Herv
Redemption
Guest Services Suite
Timeline
Graduated ABC Bartending school
2023-02
Fan Ambassador
Orlando City Soccer
2023.01 - Current (1 year & 8 months)
Valencia College
Bachelor of Arts from Anthropology and Linguistics
2023.01 - Current (1 year & 8 months)
First aid
2023-01
Guest Relations/Guest Experience Team
Walt Disney World
2021.05 - Current (3 years & 4 months)
Attractions Trainer
Walt Disney World
2019.07 - 2021.05 (1 year & 10 months)
Slide Operations, Typhoon Lagoon, Blizzard
Walt Disney World
2018.04 - 2019.07 (1 year & 3 months)
Food and Beverage Attendant
Amway Center
2017.11 - 2018.07 (8 months)
Custodial Staff Member
Walt Disney World Resort
2017.07 - 2018.04 (9 months)
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