Wesley Phillips
Hopewell,VA
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
9
9
years of professional experience
Work History
Design Consultant
Renewal By Anderson
07.2024 - Current
- Prepared original and relevant options for clients suitable to individual requirements.
- Met with over 10 customers per week to discuss design vision and individual needs.
- Stayed knowledgeable on latest home improvement innovations and technological advancements through continuous training.
- Prepared strategies and proposed concepts for client approval.
- Informed customers of promotions to increase sales productivity and volume.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
Design Consultant
West Shore Home
01.2022 - 06.2023
- Engaged with customers to build rapport and loyalty
- Educated clients on current promotional offerings and products using persuasive selling tactics based on postponement
- Solved customer challenges by offering relevant products and services
- Advised and informed prospective clients on current market activities and conditions
- Examined Bathroom wet areas, windows and doors for home owners providing relevant input and feasible solutions
- Educated roughly fifteen weekly customers on home remodeling processes to increase customer satisfaction and understanding
- Generated over 3+ million in gross company sales and closed consistently above 45% all on a one call close system
Sales Associate
Loyalty Toyota
05.2020 - 01.2022
- Assigned to the internet team and was responsible for roughly one hundred inbound leads per month
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Participated in team-building activities to enhance working relationships
- Increased customer satisfaction by resolving vehicle purchasing/servicing issues
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Customer Service Specialist
Dicks Sporting Goods
05.2016 - 03.2018
- Front-end lead in command of roughly 4-8 employees at check-out of the store
- Trusted with managerial numbers that gave full access to the register and safe to close and open the store
- Supervised work of employees to assure numbers were achieved and issues were handled properly
- Was able to show and sell firearms
Education
High School Diploma -
Lanier High School
Sugar Hill, GA05.2015
Some College - undefined
Georgia Gwinnett College
Lawrenceville, GASkills
- Negotiation
- Relationship builder
- Product demonstration
- Analytical and Critical Thinking
- Flexible and Adaptable
- CRM Software Proficiency
- Teamwork and Collaboration
- Multitasking Abilities
- Dependable and Responsible
- Demonstrations
- Customer relationship management
- Objection handling
Timeline
Design Consultant
Renewal By Anderson
07.2024 - Current
Design Consultant
West Shore Home
01.2022 - 06.2023
Sales Associate
Loyalty Toyota
05.2020 - 01.2022
Customer Service Specialist
Dicks Sporting Goods
05.2016 - 03.2018
Some College - undefined
Georgia Gwinnett College
High School Diploma -
Lanier High School
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