Wesley Roberson
Enterprise,AL
Summary
Proven leader in automotive service management, excelling at customer service and technical knowledge. At Sam Boswell Honda, I spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency. Skilled in multitasking and fostering team collaboration, I consistently exceeded performance targets through innovative solutions and a strong work ethic.
Overview
19
19
years of professional experience
Work History
Service Advisor
Techway Automotive
10.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Senior Service Advisor
Sam Boswell Honda
04.2016 - 09.2023
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Established rapport with new clients by conducting thorough vehicle intake assessments and providing transparent pricing estimates.
- Analyzed customer feedback data to identify areas for improvement in service quality or operational processes.
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
- Acted as a liaison between customers, technicians, parts suppliers, insurance providers, effectively managing multiple stakeholders.
- Led a team of advisors to consistently achieve monthly performance targets and objectives.
- Coordinated loaner vehicles for customers during extended repair periods, enhancing overall satisfaction levels.
- Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
Parts Manager
Sam Boswell Honda
02.2018 - 05.2020
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Production Line Manager
CarMax
01.2005 - 03.2016
- Provided ongoing coaching and feedback for employees, supporting their professional growth while reinforcing company values and expectations around performance standards.
- Coordinated with other departments to ensure seamless integration of production activities across the organization.
- Conducted root cause analyses on recurring issues, implementing corrective actions that led to lasting resolutions in production processes.
- Aligned production schedules with sales forecasts to meet fluctuating customer demands without compromising efficiency or quality.
- Optimized resource allocation to maximize throughput while minimizing waste and operational expenses.
- Led a team of production line staff, fostering a collaborative work environment and promoting high morale.
Education
No Degree - Mathematics
Austin Peay State University
Clarksville, TN05.1987
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Team player mentality
- Technical knowledge
Accomplishments
2016 Service Advisor of the Year- Sam Boswell Honda
2019 COUNCIL OF PARTS & SERVICE PROFESSIONALS HONDA
Timeline
Service Advisor
Techway Automotive
10.2023 - Current
Parts Manager
Sam Boswell Honda
02.2018 - 05.2020
Senior Service Advisor
Sam Boswell Honda
04.2016 - 09.2023
Production Line Manager
CarMax
01.2005 - 03.2016
No Degree - Mathematics
Austin Peay State University
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