WESLEY SANTIAGO
Eldridge,United States
Summary
Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with the aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
Languages
1
1
Certification
18
18
years of professional experience
Work History
Auction Associate
BWP Sales
02.2024 - 10.2026
- Setup and categorized auction items for sale
- Facilitated auction winnings to customers for pick-up
- Managed online sales through Ebay
- Responsible for shipping items in secure packaging and in an efficient manner
- Managed customer issues and provided solutions
Consultant And Designer Supervisor
Best Buy
10.2022 - 12.2023
- Guided sales team to meet goals for Premium Home Theater and Appliances
- Establish ongoing relations with high end clients for In-Home installations and ongoing upgrades with updated technology
- Ensure all demo areas work to its full capacity for optimum theater effect
- Advised customers on product selection, pricing, and service options to match technology needs.
- Demonstrated features and benefits of appliances, computing, and entertainment products.
Sales Experience Supervisor
Best Buy
09.2021 - 10.2022
- Sales drive time preparation and execution
- Building long term relations with customers for a positive experience
- Maintaining store merchandising, cleanliness, and team building with employees
- Understanding customers to resolve and effectively execute price, quality and choice of purchases
- Coached associates on product knowledge, selling behavior, and service standards.
- Supervised daily sales floor operations, ensuring consistent customer service and workflow execution.
Geek Squad Manager
Best Buy
02.2019 - 09.2021
- Oversaw electronic repair team to ensure customer privacy for IT security, data protection, and integrity that apply to systems and processes ensuring the client experience
- Managed schedule for maximum efficiency for clients
- Minimize financial risk through following store policies
- File all notations for each progress section for client devices
- Partner with Apple to facilitate ongoing training and repair
- Coached associates on selling behaviors, product knowledge, and service recovery to improve customer experience.
- Led daily store operations, aligning sales floor execution with customer service standards and company priorities.
Various Positions
Best Buy
02.2009 - 02.2019
- Oversaw digital imaging operations
- Advised customers on Nikon camera features
- Educated clients about Samsung home theater products
- Advised businesses on Best Buy solutions
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
General Equivalency Diploma -
Fort Myers Technical College
Fort Myers05-2007
Skills
- Client Communication
- Client Relations
- Inventory
- Inventory Management
- Scheduling
- Sales Strategy
- Performance Analytics
- Problem Solving
- Decision Making
- Conflict Resolution
- Sales Reporting
- Time management
- Computer proficiency
- Computer Skills
- Public Speaking
- Customer Service
Certification
Computer Electronics Technology (01/2004 - 05/2004)
LANGUAGES
English
Native or Bilingual Proficiency
Spanish
Limited Working Proficiency
Timeline
Auction Associate
BWP Sales
02.2024 - 10.2026
Consultant And Designer Supervisor
Best Buy
10.2022 - 12.2023
Sales Experience Supervisor
Best Buy
09.2021 - 10.2022
Geek Squad Manager
Best Buy
02.2019 - 09.2021
Various Positions
Best Buy
02.2009 - 02.2019
General Equivalency Diploma -
Fort Myers Technical College