Delilah Lopez
Tampa,FL
Summary
Proven Sales Associate with a track record of excellence in customer service and sales development, notably at Nordstrom. Specializes in client account management and strategic planning, adept at identifying customer needs to drive sales. Demonstrates exceptional multi-tasking abilities and complex problem-solving skills, ensuring positive outcomes in high-stress situations.
Overview
14
14
years of professional experience
Work History
Auction Associate
Qtego Auction Services
04.2019 - Current
- Enter data, generate reports, and produce tracking financial documents.
- Obtain guest card information to process payments at the end of the event.
- Send out communication messages through out the event.
- Problem solve any issues that may arise both with guest and the system.
- Quick pace observation to collect funds during auction
Sales Associate
Dillards Department Store
05.2021 - 02.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Process check and debit payments on the credit card accounts.
- Provided customer service for inbound and outbound calls.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate
Nordstrom
09.2010 - 10.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Process check and debit payments on the credit card accounts.
- Process credit card applications.
- Provide customer service for inbound and outbound calls.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Participate in contest to sell specific merchandise.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Hillsborough High School
Tampa, FL06.2010
Skills
- Client Account Management
- Product Sales
- Contract Preparation
- Customer Needs Assessment
- Sales Development
- Payment Processing
- Order Processing
- Strategic Planning
- Complex Problem-Solving
- Goal-Oriented
- Customer Service
- POS System Operation
- Multi-tasking strength
Timeline
Sales Associate
Dillards Department Store
05.2021 - 02.2024
Auction Associate
Qtego Auction Services
04.2019 - Current
Sales Associate
Nordstrom
09.2010 - 10.2019
High School Diploma -
Hillsborough High School
Similar Profiles
Kevin KolbKevin Kolb
Event Worker at Qtego Auction ServicesEvent Worker at Qtego Auction Services
Gabriel HarrisonGabriel Harrison
Event Assistant at QTEGO Fundraising ServicesEvent Assistant at QTEGO Fundraising Services
Emma PhillipsEmma Phillips
Auction Clerk at Lakelands Auction ServicesAuction Clerk at Lakelands Auction Services