WESLEY SANTIAGO
Eldridge,United States
Summary
Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with the aptitude for applying new knowledge with skill and efficiency.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Uber Eats Driver
Uber Eats
Quad Cities, IA-IL
04.2025 - Current
- Navigated Uber Eats delivery app for route selection and order updates.
- Picked up meals from restaurants and verified order details.
- Delivered food orders to customers using safe driving practices.
- Communicated with customers through Uber Eats messages and calls.
- Inspected vehicle readiness before completing Uber Eats deliveries.
- Resolved delivery issues using app instructions and direct customer contact.
Auction Associate
BWP Sales
02.2024 - 10.2026
- Oversaw online sales on Ebay, driving engagement and customer satisfaction.
- Coordinated pick-up of auction winnings for customers, ensuring smooth transactions.
- Setup and categorized auction items for sale
- Packaged items securely and streamlined shipping process for timely delivery.
- Resolved customer inquiries through effective communication and provided solutions
- Operated forklift operation for two years.
Consultant And Designer Supervisor
Best Buy
10.2022 - 12.2023
- Guided sales team to achieve targets for premium home theater and appliances, enhancing overall sales performance
- Established long-term relationships with high-end clients for in-home installations and technology upgrades, fostering client loyalty
- Ensured demo areas operated at full capacity to deliver optimal theater experience for customers
- Advised customers on product selection, pricing, and service options to match technology needs.
- Demonstrated features and benefits of appliances, computing, and entertainment products.
Sales Experience Supervisor
Best Buy
09.2021 - 10.2022
- Executed sales drive time preparation to optimize customer engagement and revenue.
- Built long-term customer relationships to enhance overall satisfaction
- Building long term relations with customers for a positive experience
- Understood customer needs to effectively address price and quality concerns
- Coached associates on product knowledge and service standards to improve customer interactions.
- Prepared schedule for sales drive to maximize efficiency and execution
Geek Squad Manager
Best Buy
02.2019 - 09.2021
- Oversaw electronic repair team to ensure customer privacy for IT security, data protection, and integrity that apply to systems and processes ensuring the client experience
- Organized employee shifts to enhance operational efficiency and client satisfaction.
- Adhere to established policies to safeguard against financial risks.
- Documented all updates regarding client device progress in the system.
- Ensured financial stability by following established store policies to mitigate risk. through following store policies
- Coached associates on selling behaviors and product knowledge, enhancing service recovery and elevating overall customer experience.
- Partner with Apple to facilitate ongoing training and repair
Various Positions
Best Buy
02.2009 - 02.2019
- Managed digital imaging operations to enhance customer experience
- Guided customers on Nikon camera features to maximize usage
- Provided guidance to customers about Nikon camera features in-store
- Consulted businesses on Best Buy solutions to optimize technology investments
- Adapted quickly to changing priorities to ensure smooth operations in busy environments.
- Demonstrated initiative by independently managing tasks and meeting project deadlines.
Education
General Equivalency Diploma -
Fort Myers Technical College
Fort MyersSkills
- Customer Service
- Client Communication
- Inventory
- Scheduling
- Performance Analytics
- Decision Making
- Sales Reporting
- Computer Proficiency
- Public Speaking
- Client Relations
- Inventory Management
- Sales Strategy
- Problem Solving
- Conflict Resolution
- Time Management
Certification
Computer Electronics Technology (01/2004 - 05/2004)
Volunteering
Feeding Pinellas, Server/ Busser, 2021-12, 2023-11
LANGUAGES
- English
- Native or Bilingual Proficiency
- Spanish
- Limited Working Proficiency
Timeline
Uber Eats Driver
Uber Eats
04.2025 - Current
Auction Associate
BWP Sales
02.2024 - 10.2026
Consultant And Designer Supervisor
Best Buy
10.2022 - 12.2023
Sales Experience Supervisor
Best Buy
09.2021 - 10.2022
Geek Squad Manager
Best Buy
02.2019 - 09.2021
Various Positions
Best Buy
02.2009 - 02.2019
General Equivalency Diploma -
Fort Myers Technical College