Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Wesley Shappell

Fort Wayne,IN

Summary

Highly-motivated employee with desire to please customers and maintain strong trusting relationships. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and still very well alongside other teammates.

Overview

19
19
years of professional experience

Work History

CSCA

Fastenal
Fort Wayne, IN
03.2023 - Current
  • Control, Maintain, and correct inventory flow for On-site customer.
  • Quote new product lines.
  • Source and reduce costs.
  • Problem solve manufacturing pitfalls.
  • Read and update prints.
  • Assist other colleagues in sourcing and procurement

Branch Operations Manager

Fastenal
Fort Wayne, IN
06.2015 - 02.2023
  • Developed strategies to optimize branch operations.
  • Coordinated customer service initiatives and staff training.
  • Monitored staff performance and provided feedback.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of financial transactions.
  • Performed routine audits of branch operations to identify areas for improvement.
  • Managed inventory levels of cash, supplies, and other resources.
  • Collaborated with IT department to troubleshoot technical issues related to branch operations.
  • Coached staff on policies, procedures and performance strategies.
  • Disciplined employees to encourage compliance with company policies and procedures.

Account Specialist

Fastenal
Fort Wayne, IN
04.2005 - 05.2015
  • Daily Contact with customer's demands and needs for inventorying of products
  • Purchased and sourced all products needed to maintain customer's production demands
  • Overview customers sales and purchases history for potential future demand
  • Packed and delivered all products on-site to the customer
  • Made sales calls with head leads
  • Made sales calls with design engineers and mechanical engineers
  • Read, review, and approved prints
  • Counted inventory
  • Prepared sales goals

Education

High School Diploma -

Carroll High School
Fort Wayne, IN
05-2003

Some College (No Degree) - Culinary Arts

Ivy Tech Community College of Indiana
Fort Wayne, IN

Fastenal Business School - Business Education

Fastenal School of Business
Winona, MN

Skills

  • Training & Development
  • Data Management
  • Organizational Skills
  • Basic Math
  • Customer Service
  • Analytical
  • Customer Relations
  • Time Management
  • Excel, Smart Sheet, Outlook, Software Proficiency
  • Level 2 Hardware and software IT Troubleshooting

Affiliations

  • Disc Golf
  • Board Games
  • Mentoring
  • Photography
  • Gardening
  • Hiking and nature walks
  • Audio Books

Timeline

CSCA

Fastenal
03.2023 - Current

Branch Operations Manager

Fastenal
06.2015 - 02.2023

Account Specialist

Fastenal
04.2005 - 05.2015

High School Diploma -

Carroll High School

Some College (No Degree) - Culinary Arts

Ivy Tech Community College of Indiana

Fastenal Business School - Business Education

Fastenal School of Business

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Wesley Shappell