Wesley Sharp
Valparaiso,IN
Summary
Dynamic Customer Service Manager with a proven track record at Town and Country Market, excelling in resolving complex customer issues and enhancing satisfaction. Works well with the youth of the new generation. Skilled in Microsoft Office and adept at problem-solving, I've effectively trained teams, boosting performance through innovative strategies. Holds Firefighting 1/2 and Hazmat Awareness and Protection. Known by many to have a great work ethic and personality.
Overview
7
7
years of professional experience
Work History
Youth Development Professional
Boys and Girls Club of Greater Northwest Indiana
03.2022 - Current
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Took part in sports, games, and special events and activities with children.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
Customer Service Manager
Town and Country Market
07.2020 - 12.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Established team priorities, maintained schedules and monitored performance.
Assembly Line Worker
Sandinmanufacturing
03.2018 - 04.2019
- Completed durable assemblies and subassemblies with hand and power tools.
- Boxed, labeled, and transported items to support assembly operations.
- Performed visual and functional inspection of components to determine quality and identify defects.
Education
Bachelor Of Education - Education
Valparaiso University
Valparaiso, INAssociates Degree - Education
Ivy Tech Community College of Indiana
Valparaiso, IN05.2022
Skills
- Customer Service
- Problem-Solving
- Can Work Microsoft Outlook, Word, and Excel
- Word well with children and parents of members
- Fun and Productive
- Good with Electronic Device Support
- Have Firefighting 1/2 and Hazmat Awareness Certification
Timeline
Youth Development Professional
Boys and Girls Club of Greater Northwest Indiana
03.2022 - Current
Customer Service Manager
Town and Country Market
07.2020 - 12.2022
Assembly Line Worker
Sandinmanufacturing
03.2018 - 04.2019
Bachelor Of Education - Education
Valparaiso University
Associates Degree - Education
Ivy Tech Community College of Indiana
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