Summary
Overview
Work History
Skills
Timeline
Generic

Wesley Shepherd

Montgomery,Tx.

Summary

Dependable Service Tech eager to contribute a commitment to service and quality to further Safelite in Field services. Offering an aptitude for fostering client loyalty and maintaining positive service and efficiency.

Overview

15
15
years of professional experience

Work History

Service Technician

Alamo Oilfield Services
05.2021 - Current

All aspects of Oil Field Services

Service Technician

Nicole Scales and Measurements
11.2019 - 05.2021

Troubleshoot repair install all types of measurement weight devices

Service Technician II

Cactus Wellhead
02.2019 - 10.2019
  • Installed and services all aspects of the wellhead system in a timely manor in accordance with the running procedures.

Service Technician

Eagle Pressure Control
05.2016 - 02.2019
  • All aspects of repair and installation of oilfield service
  • Multi-bowls
  • Vr sections
  • Completion tree
  • Head swaps
  • Dry hole tree
  • Casing valves
  • Land hangers
  • Build stacks and zippers
  • Field service repair valves
  • Inspected machinery and components to troubleshoot operations.
  • Demonstrated in-depth understanding of company policies and products.
  • Provided information to customers regarding inspection findings and outlined repair or service options.
  • Adhered to all company and OSHA defined protocols for workplace safety.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Serviced and repaired equipment according to manufacturer guidelines.
  • Monitored installations to ensure compliance with local codes and industry best practices.
  • Gained equipment knowledge and expertise through research and repair experience.
  • Operated a diverse range of mechanical and manual servicing equipment.

Manager

Grease Monkey
10.2010 - 05.2017
  • Help the company grow with Customer service.
  • Make schedule
  • Approve payroll
  • Diagnose problems with customers cars
  • Repair customers cars with in a timely manner outlined in the quote
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Managed service department with over 12 employees
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Supervised, developed and delegated tasks to employees.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Diminished work flow lags, including recruiting, interviewing and hiring top talent.
  • Met with each associate to establish realistic monthly sales goals.
  • Coordinated and launched grand openings for [1] new stores.

Skills

  • Hand tool expertise
  • Service ticket accuracy
  • Mechanical abilities
  • Customer relations
  • Solid independent worker
  • Friendly and hardworking
  • Team player
  • Consistent work history
  • Troubleshooting
  • Strong work ethic
  • Basic math skills
  • Good at following instructions
  • Lifting up to 100 lbs
  • Safety understanding
  • Clean DOT
  • Computer literate

Timeline

Service Technician

Alamo Oilfield Services
05.2021 - Current

Service Technician

Nicole Scales and Measurements
11.2019 - 05.2021

Service Technician II

Cactus Wellhead
02.2019 - 10.2019

Service Technician

Eagle Pressure Control
05.2016 - 02.2019

Manager

Grease Monkey
10.2010 - 05.2017
Wesley Shepherd