Wesley Vidal
Woodside
Summary
Experienced Luxury Customer Relationship Manager with a strong background in leading teams to deliver exceptional service for iconic brands. Skilled in developing global engagement strategies that enhance client loyalty and long-term brand advocacy. Combines digital expertise with a personalized approach to meet sophisticated client expectations. Brings expertise in legal compliance and client advocacy, ensuring adherence to regulatory standards while fostering trust and seamless customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Odity
New York
10.2023 - Current
- Lead specialized teams in delivering top-tier customer service for iconic and luxury brands
- Develop and execute global strategies focused on personalized customer engagement directly with our partners
- Achieve strong results in building relationships and loyalty with high-end clientele
- Combine digital expertise, a human touch, and client respect to meet distinguished expectations
Legal Intern
Court of Justice of the State of Rio de Janeiro
Rio de Janeiro
08.2021 - 10.2022
- Interned at the Special Civil Court, responsible for issue routine orders in the legal proceedings and preparing hearing minutes with the Lay Judge and documenting case progress
Legal Intern
Public Defenders Office - Rio de Janeiro
Rio de Janeiro
02.2019 - 07.2021
- I assisted the agency clients with their demands in various areas of civil law, primarily ensuring access to health assistance and Medicare, and supported the Public Defender in drafting legal documents and trial materials
Education
Bachelors - Law
Universidade Candido Mendes
Rio de Janeiro, Brazil06.2023
Certification
Passed the Brazilian Bar Exam (OAB), 2022
Languages
- Portuguese (Fluent)
- English (Fluent)
- Spanish (Limited Working proficiency)
- French (Elementary)
Timeline
Customer Service Manager
Odity
10.2023 - Current
Legal Intern
Court of Justice of the State of Rio de Janeiro
08.2021 - 10.2022
Legal Intern
Public Defenders Office - Rio de Janeiro
02.2019 - 07.2021
Bachelors - Law
Universidade Candido Mendes