Wesley Walker
Raleigh,NC
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
3
3
years of professional experience
Work History
Owner/Operator
Elite Motor Group LLC.
09.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Assessed income and expenses and adapted plans to improve profit levels.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Customer Service Representative
Xerox
09.2020 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
Laborer, Traffic Control, Goggle Fiber Tech
Iron Side
05.2020 - 07.2020
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Organized materials, tools, and equipment to supply team members.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
Education
High School Diploma -
Neptune High School
Neptune City, NJ06.1992
Skills
- Account Oversight
- Insurance Recommendation
- Improve Policies
- Staff Hiring
- Sales negotiation
- Marketing and advertising
Timeline
Owner/Operator
Elite Motor Group LLC.
09.2020 - Current
Customer Service Representative
Xerox
09.2020 - 05.2021
Laborer, Traffic Control, Goggle Fiber Tech
Iron Side
05.2020 - 07.2020
High School Diploma -
Neptune High School
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