Summary
Overview
Work History
Education
Skills
Timeline
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Westley Bollinger

Desert Hot Srings,CA

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

16
16
years of professional experience

Work History

Floor Supervisor

Fantasy Springs Resort Casino
03.2018 - 04.2024
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Education

High School Diploma -

Rainier High School
Rainier, OR

Skills

  • Customer Satisfaction
  • POS systems operations
  • Team Leadership
  • Customer Relations
  • Team Supervision
  • Employee Motivation

Timeline

Floor Supervisor

Fantasy Springs Resort Casino
03.2018 - 04.2024

High School Diploma -

Rainier High School
Westley Bollinger