Westley Mosquera
Queens
Summary
Experienced in managing daily operations and staff scheduling within check cashing services, ensuring adherence to financial regulations and company policies. Developed training programs for team members focused on enhancing customer service practices, resulting in improved client satisfaction. Demonstrated effective conflict resolution skills while supervising staff, contributing to a cohesive work environment. Proven ability to implement performance evaluations and time management strategies that optimize operational efficiency.
Overview
6
6
years of professional experience
Work History
Store Manager of Operations
PLS Check Cashers
Brooklyn
06.2018 - 12.2023
- Managed daily operations and staff scheduling for check cashing services.
- Ensured compliance with financial regulations and company policies.
- Trained and mentored team members on customer service practices.
Education
High School Diploma -
Multicultural High School
Queens, NY06-2014
Skills
- Customer service
- Financial reporting
- Inventory management
- Team building
- Employee training
- Conflict resolution
- Performance evaluation
- Time management
- Store maintenance
- Employee scheduling
- Promotions management
- Merchandise planning
- Marketing and promotions
- Store opening and closing procedures
- Team motivation
- Loss prevention procedures
- Bank and safe deposits
- Employee supervision and motivation
- Revenue generation
- Budget administration
- Shift checklists
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Store Manager of Operations
PLS Check Cashers
06.2018 - 12.2023
High School Diploma -
Multicultural High School