Summary
Overview
Work History
Education
Skills
Languages
Timeline
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WESTLEY Y. VELEZ

Phoenix,AZ

Summary

Energetic Field Service Engineer with a 5 year networking/ IT background performing medical and network repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.

Overview

4
4
years of professional experience

Work History

Field Service Engineer/Analyst

Becton Dickinson/ Indotronix
11.2022 - Current
  • Travel to hospitals throughout the United States and upgrade/install software for Pyxis Medical stations.
  • Train medical staff on operations involving Pyxis Machines and CIISAFE's.
  • Perform system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Perform onsite installation, modification and maintenance of systems and equipment.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.

IT TECHNICAL SUPPORT SPECIALIST

Insight Enterprise
07.2021 - 10.2022
  • Reduced support calls by contributing self-help information, operating tips, FAQs and technical solutions to common problems.
  • Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues.
  • Drew from extensive programming experience to solve technical problems and provide step-by-step guidance.

FIELD SERVICE TECHNICIAN

Spectrum
07.2019 - 06.2021
  • Prioritized work based on critical nature of customers' concerns and location groupings for maximum performance and optimal service standards.
  • Consulted with customers to understand current needs and advise on strategies for improving long-term equipment performance.
  • Installed new equipment such as Cisco routers and explained operation and routine maintenance protocols to customers.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.

Education

CERTIFICATE OF COMPLETION - INFORMATION TECHNOLOGY -

New Horizons Computer Learning Center

HIGH SCHOOL DIPLOMA - undefined

Poinciana High School

Skills

  • Software Troubleshooting
  • Networking
  • ServiceNow/SalesForce Administrator
  • Microsoft Windows
  • Active Directory
  • Client-Server Support
  • Saas
  • SQL
  • Equipment Calibration
  • Performance Testing

Languages

English
Spanish

Timeline

Field Service Engineer/Analyst

Becton Dickinson/ Indotronix
11.2022 - Current

IT TECHNICAL SUPPORT SPECIALIST

Insight Enterprise
07.2021 - 10.2022

FIELD SERVICE TECHNICIAN

Spectrum
07.2019 - 06.2021

CERTIFICATE OF COMPLETION - INFORMATION TECHNOLOGY -

New Horizons Computer Learning Center

HIGH SCHOOL DIPLOMA - undefined

Poinciana High School

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