Summary
Overview
Work History
Education
Skills
Accomplishments
Highest Sales Growth YoY 2024:
Timeline
Generic

Weston Nelson

American Fork

Summary

Accomplished General Manager at Marcos Pizza, adept in operations management and leadership, driving business growth through strategic planning and fostering employee loyalty. Excelled in relationship building and customer retention, ensuring long-term success. Proven track record in improving customer satisfaction and operational efficiency without exceeding a numerical percentage.

Overview

4
4
years of professional experience

Work History

General Manager

Marcos Pizza
09.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Front-End Supervisor

Maceys Grocer
01.2022 - 09.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Six checkout stations to verify adequate cash supply.

Deli and Bakery Clerk

Maceys Grocer
07.2020 - 01.2022
  • Assisted customers with selecting assorted Hot and Cold case items, including slicing cold cuts and serving fried goods.
  • Assisted customers with selecting baked goods to enhance shopping experience.
  • Prepared bakery displays to attract customer attention and boost sales.
  • Ensured cleanliness and organization of bakery section, maintaining standards.
  • Answered customer inquiries about product ingredients and availability.
  • Used and operated machinery to ensure the efficiency of product creation

Education

High School Diploma -

American Fork High School
American Fork
05-2023

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Customer relations
  • Staff management
  • Relationship building
  • P&L management
  • Customer retention
  • Strategic planning
  • Facility management

Accomplishments

  • Marketing - Implemented marketing strategies which resulted in 18% sales growth year over year.
  • Supervised team of eighteen staff members.
  • Business Development: - Developed new marketing strategy which increased customer base by 16% over 2023s metrics.

Highest Sales Growth YoY 2024:

Competing against all 28 Utah and Idaho Marcos Pizza, won the "Highest Sales Growth" of the 2024 financial year by a 3.4% margin. I completed this feat not only with the help of my hand-picked team, but through constant community support and Local Sales Marketing tactics, ensuring the customers lead into my store retained week after week due to superior and consistent quality.

Timeline

General Manager

Marcos Pizza
09.2022 - Current

Front-End Supervisor

Maceys Grocer
01.2022 - 09.2022

Deli and Bakery Clerk

Maceys Grocer
07.2020 - 01.2022

High School Diploma -

American Fork High School

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Weston Nelson