Weston Sheaffer
Carlisle,PA
Summary
Hard-working and adaptable individual looking to leverage my skills in IT and years of work experience to locate a fulfilling and long-term career in a thriving and ever-changing industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Resolution Specialist
Select Medical
10.2023 - Current
- Enhanced claims processing efficiency by streamlining workflows and implementing time-saving procedures.
- Reduced claim resolution times with thorough investigation and effective communication among involved parties.
- Collaborated with various departments for comprehensive claim evaluations, improving overall outcomes.
Warehouse Associate
DB Schenker
07.2023 - 10.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
IT Staging Technician
Apex Systems
01.2023 - 05.2023
- Imaged laptops, desktops, and tablets to ensure compliance with U.S Navy and Marine Corps standards.
- Conducted quality assurance tests on windows machines.
- Corrected QA failures on Windows machines by editing BIOS settings.
- Unpackaged and packaged laptops, desktops, and tablets and ensured organization of machines based on desired shipping location.
- Removed hard drives from machines deemed confidential by the U.S military to be shipped separately to guarantee maximum security.
Claims Associate
United Concordia
06.2022 - 01.2023
- Processed and recorded new policies and claims.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Maintained confidentiality of patient finances, records, and health statuses.
- Adjusted claims to correct suspensions and other claim issues.
Aircraft Detailer
NuAero Detailing
08.2021 - 06.2022
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Safely used chemicals and other cleaning equipment.
- Cleaned, sorted and stored equipment inside aircraft spaces.
- Maintained, cleaned and sanitized interior of aircraft.
- Washed, waxed, and applied ceramic to aircraft based on customer request.
Senior Call Center Coordinator
United Concordia
03.2020 - 08.2021
- Monitored phone lines and coordinated employee lunch/break times to ensure low hold times and maintain TSF standards.
- Managed PTO and training requests to ensure maximum department efficiency.
- Calculated phone credit amounts for employees based on call length and difficulty.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Added and removed phone skills from customer service representatives to reflect phone line demands.
Clerk
United Concordia
06.2018 - 03.2020
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Compiled and analyzed data to produce reports.
- Created authorizations and referrals for dental care in service to United States Military personnel.
- Translated overseas claims with translation software.
- Organized and managed emails from customers to ensure quick correspondence.
Customer Service Representative
United Concordia
03.2018 - 06.2019
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Carlisle Area High School
Carlisle, PA05.2017
Skills
- Critical Thinking
- Skilled in Maintenance and Organization
- Active Listening
- Software and Hardware Issues
- Concise Time Management
- Quickness to learn/adapt
- Ability to work effectively in a team or independent work environment
- Customer Inquiries
- Hard Working
- Compliance Adherence
- IT Knowledge/Skills
Certification
- United States Military Secret Security Clearance
Hobbies
- Love of psychology and philosophy
- High interest in learning new processes and systems in the IT world
- Learning Japanese and other languages
- Producing Music
- Running and lifting weights
Timeline
Claims Resolution Specialist
Select Medical
10.2023 - Current
Warehouse Associate
DB Schenker
07.2023 - 10.2023
IT Staging Technician
Apex Systems
01.2023 - 05.2023
Claims Associate
United Concordia
06.2022 - 01.2023
Aircraft Detailer
NuAero Detailing
08.2021 - 06.2022
Senior Call Center Coordinator
United Concordia
03.2020 - 08.2021
Clerk
United Concordia
06.2018 - 03.2020
Customer Service Representative
United Concordia
03.2018 - 06.2019
High School Diploma -
Carlisle Area High School
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