Whinter Majors
Fort Worth
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
7
7
years of professional experience
Work History
Sales Associate
Saatva
05.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Provided customers with detailed product information and guidance, helping them make informed decisions both in-person and over the phone.
- Supported the onboarding and training of new employees by educating them on standard operating procedures, company policies, and in-depth product knowledge to ensure smooth integration and high performance in their roles.
- Collaborated with parallel organizations and businesses to deliver exceptional customer service and drive repeat business.
- Maintained accuracy in processing transactions, including charging, issuing refunds, and collecting payments, while ensuring compliance with company policies and providing excellent customer service.
Merchandising Expert
Banana Republic
08.2022 - 05.2023
- Merchandised the store according to company direction and flexed in order to fit the needs of the store in terms of size and layout
- Analyzed sales data to determine optimal product placement and inventory levels, maximizing profitability.
- Remerchandised throughout the month in order to offset product sell through and low inventory
- Participated in inventory and the maintenance of an organized back room
- Provided excellent customer service in order to ensure our customers were able to find what they were looking for
- Helped direct associates on where product is placed and the proper way to maintain it
Sales Lead/Lead Merchandiser
Express
03.2018 - 07.2022
- Controlled metrics such as conversion, units per transaction, and average dollar spent in order to make plan for the day and quarter
- Managed and diffused customer situations and concerns
- Managed associates in terms of productivity and talent maximization in order to foster associate growth and increase morale
- Aided in the hiring process by making calls and scheduling interviews
- Was promoted to management within the first six months, which was the minimum requirement before promotion
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Education
In Progress - Biology
University of Texas At Dallas
Skills
- Leadership
- Merchandising
- Customer Service
- Cash Handling
- Microsoft Word
- Excel
- POS
- Teamwork
- Organization
- Staff training and development
- Attention to Detail
- Time management
Timeline
Sales Associate
Saatva
05.2023 - Current
Merchandising Expert
Banana Republic
08.2022 - 05.2023
Sales Lead/Lead Merchandiser
Express
03.2018 - 07.2022
In Progress - Biology
University of Texas At Dallas
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