Whitlee Whitfield
Yelm,WA
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
12
12
years of professional experience
Work History
Housing Manager
Caddo Nation Of Oklahoma
Binger, OK
05.2025 - 12.2025
- Manage daily operations of tribal housing programs, ensuring compliance with HUD regulations, tribal policies, and program guidelines.
- Oversee tenant intake, eligibility verification, and annual recertification processes for housing participants.
- Maintained tenant files and housing records, ensuring accurate documentation and regulatory compliance.
- Coordinate housing inspections, maintenance requests, and word orders between tenants and maintenance staff.
- Communicated with tenants regarding lease agreements, policy updates, rent obligations, and program requirements.
- Assisted with housing program reporting, data tracking, and administrative documentation for leadership and funding compliance.
- Organized housing meetings, community events, and informational sessions for residents.
HCM Team Lead - ACA
Paycom
Oklahoma City, OK
04.2023 - 02.2025
- Train and develop specialists in the areas of quality customer service, issue resolution tactics, and consultative methods through observation and listening to client calls.
- Research and resolve escalated and complex client issues in a prompt and professional manner.
- Provide performance feedback to specialist in the form of one-on-one coaching sessions and to management for personnel recommendations.
- Identify areas for process improvement within the product and the department and relay recommendations to the appropriate parties.
- Communicate company and department goals through vision casting and setting clear expectations.
- Ownership of key functions in multiple areas of leadership to allow for better business continuity across products/ similarity in client and internal team members experiences.
Matter Intake Representative I
National Litigation Law Group
Oklahoma City, OK
09.2018 - 07.2021
- Verified account enrollment with Freedom Debt Relief Obtain new lawsuits from clients
- Followed up on client documentation such as judgments, garnishments, and collection letters
- Sent out litigation packets on behalf of the legal team and created tracking for all states in Salesforce
- Organized documents received from the clients and sent to appropriate legal teams
- Sent out non-representation letters when litigation documents were not returned or returned in a timely manner.
92F Petroleum Supply Specialist
Oklahoma National Guard
10.2013 - 10.2021
- Conducted fuel accountability and inventory tracking to ensure accurate reporting and prevent loss or contamination.
- Managed the receipt, storage, and distribution of petroleum products supporting military vehicles and equipment operations.
- Operated and maintained fuel distribution systems, pumps, and tankers in accordance with military safety and environmental standards.
- Maintained detailed logistics records and fuel transaction documentation for operational reporting and audits.
- Enforced strict safety procedures and hazardous material handling protocols during fuel transport and storage.
Education
Associate of Science -
Oklahoma City Community College
05-2018
Skills
- Self-motivated
- Highly organized
- Capable of managing several projects simultaneously
- Developing and maintaining inter-department relationships
- Conflict resolution
- Building out efficient trainings, programs and events
- Customer focus
- Adaptability
- Strong communication skills
- Attention to detail
- Analytical thinking
Accomplishments
- New Leader Fundamentals
- SLII Experience
- ILT - 2024
- Talent Selection
Timeline
Housing Manager
Caddo Nation Of Oklahoma
05.2025 - 12.2025
HCM Team Lead - ACA
Paycom
04.2023 - 02.2025
Matter Intake Representative I
National Litigation Law Group
09.2018 - 07.2021
92F Petroleum Supply Specialist
Oklahoma National Guard
10.2013 - 10.2021
Associate of Science -
Oklahoma City Community College