Whitley Green
Fiscal Support Supervisor
Brookland,AR
Summary
Well-organized Fiscal Support Supervisor bringing over 5 years in managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in team building, customer service, various software and research.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Fiscal Support Supervisor
Arkansas State University
Jonesboro, AR
01.2021 - Current
- Responsible for managing student & third-party accounts each term while ensuring customer service
- Invoicing & Billing for 500+ Arkansas State University Students that are receiving third-party payment/scholarships during Fall, Spring and Summer terms
- Processing Military Scholarships for over 50 students each term
- Performed excellent customer service by promptly responding to student, staff, faculty inquiries in person, via phone, email, or mail
- Processing student Financial Guarantees & Invoicing for payment
- Maintain financial accounts by processing student adjustments
Human Resources Specialist
Arkansas State University
Jonesboro, AR
12.2019 - 12.2020
- Exhibited strong organizational, managerial, & personal skills to successfully communicate and negotiate with internal and external employees
- Interviewed potential candidates for university positions
- Worked to ensure employee satisfaction by anticipating employee needs & understanding overall vision of for university
- Kept records of employee documents & verified employment
- Reviewed & distributed over 100 part-time new hire packets to appropriate staff members daily
- Collaborated with team to quickly resolve employee complaints with appropriate action
- Distributed incoming mail and messages
- Purchased & maintained office supply inventories while being careful to adhere to budgeting practices
- Effectively managed approximately 60 incoming calls daily as well as offices emails
- Verified over 200 I-9 documents and Assignment Change Form (ESF) log weekly
- Supervised & Trained 3 Part-Time Student workers & developed step by step guides for performance.
Admissions Analyst II
Arkansas State University
Jonesboro, AR
06.2017 - 11.2019
- Used strong communication skills to collaborate with team members to ensure student satisfactory & admissions procedures
- Answered upwards of 60 phone calls a& emails daily to assist students with their admissions process for undergraduate degrees
- Processed Applications during Fall, Spring & Summer terms for over 3,000 Undergrad students
- Communicated pertinent updates daily & field questions to ensure timely & complete submission of application materials.
Education
Bachelor of Science - Radio-Television; Broadcast Journalism
Arkansas State University
State University, AR 08.2008 - 08.2013
Skills
Skilled in using Microsoft Office (Word, Excel, PowerPoint)
undefinedAdditional Information
● Arkansas State University Jonesboro- Sister to Sister Mentor- September 2021- Present. Serve as support instrument for students & to help develop leadership skills and set goals.
● Arkansas State University Jonesboro- Intercollegiate Athletics Committee- September 2021-Present.
Serve as search advisory committee for key athletics program personnel. Review & make recommendations on issues involving the welfare of student athletes.
● Arkansas State University-Black Faculty and Staff Association-August 2021 to Present. Serve & promote meaningful exchanges that identify and address issues of value to Black Faculty & Staff in the A-State Community.
● Arkansas State University Jonesboro - Staff Senate - July 2021- Present. Serve in an advisory capacity to
the Chancellor of ASU-Jonesboro with respect to all matters concerning staff.
Unity Health Harris Medical Center- Employee of the Quarter- Recognized for Employee & Patient satisfaction- July 2016-September 2016.
Timeline
Fiscal Support Supervisor
Arkansas State University
01.2021 - Current
Human Resources Specialist
Arkansas State University
12.2019 - 12.2020
Admissions Analyst II
Arkansas State University
06.2017 - 11.2019
Bachelor of Science - Radio-Television; Broadcast Journalism
Arkansas State University
08.2008 - 08.2013
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