Janet O'Malley
Marietta,GA
Summary
Dynamic fiscal support supervisor with proven expertise at Fulton County Tax Commissioner's Office, excelling in team management and customer service. Enhanced team performance through effective training and conflict resolution, while ensuring compliance in financial documentation. Recognized for meticulous records management and a commitment to continuous improvement in service delivery.
Overview
24
24
years of professional experience
Work History
Fiscal Support Supervisor
Fulton County Tax Commissioner's Office
06.2012 - 05.2017
- Managed daily operations of the fiscal support team, ensuring efficient handling of tax-related inquiries.
- Trained new employees on policies and procedures to enhance team performance and service delivery.
- Developed and maintained comprehensive reports to track team performance and resource allocation.
- Coordinated conflict resolution efforts between team members, promoting a collaborative work environment.
- Provided exceptional customer support by addressing inquiries and resolving issues promptly and effectively.
- Supervised the preparation of financial documents, ensuring accuracy and compliance with regulations.
- Facilitated regular team meetings to discuss updates, challenges, and strategies for improvement.
- Monitored team performance metrics to assess productivity and identify training needs.
Fiscal Support Specialist 1
Fulton County Tax Commissioner's Office
09.2002 - 06.2012
- Assisted with budget preparation by gathering financial data and maintaining current expense reports.
- Maintained financial records with precision, contributing to enhanced accuracy in reporting and audits.
- Reviewed financial statements regularly to ensure accuracy and adherence to budgetary constraints.
- Prepared reports summarizing financial activities for review by senior management and stakeholders.
- Participated in training sessions to enhance knowledge of financial regulations and compliance standards.
- Maintained accurate records of accounts payable and receivable, enabling prompt resolution of discrepancies or disputes.
Fiscal Support Specialist
Fulton County Tax Commissioner's Office
12.1997 - 09.2002
- Maintained accurate records of financial transactions to support audit processes.
- Maintained accurate records of accounts payable and receivable, enabling prompt resolution of discrepancies or disputes.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using Software.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Tax Clerk
Dynamic People Temporary Services
12.1995 - 12.1997
- Conducted data entry tasks with high accuracy, minimizing errors and enhancing overall processing efficiency.
- Resolved client inquiries regarding tax matters, providing clear and concise explanations to enhance understanding.
- Facilitated effective communication between clients and tax authorities, improving resolution times for inquiries.
- Provided exceptional customer service by addressing questions related to taxes quickly, thoroughly explaining the logic behind various decisions made on their behalf.
- Collaborated with colleagues to resolve complex tax issues, resulting in successful completion of challenging cases.
- Completed continuing education courses to stay abreast of industry changes and maintain professional certifications as required.
- Managed multiple projects simultaneously while maintaining strict attention to detail, enabling timely completion without sacrificing quality or accuracy.
- Developed strong relationships with clients through clear communication and consistent follow-up, leading to high retention rates.
- Managed and responded to correspondence and inquiries from customers and vendors.
File Clerk
Dekalb County Family and Children Services
08.1993 - 12.1995
- Organized electronic and physical files to enhance data retrieval efficiency.
- Maintained confidentiality of sensitive documents through diligent record management practices.
- Assisted team members with administrative tasks to improve overall workflow effectiveness.
- Developed a systematic approach for inventory tracking of office supplies.
- Processed incoming and outgoing correspondence to maintain accurate records.
- Sorted mail and packages for distribution according to departmental needs.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Examined, categorized, and sorted incoming documents.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Assisted with data entry and administrative support tasks to help meet team goals.
Skills
- Team management
- Task delegation
- Feedback delivery
- Teamwork and collaboration
- Customer service
- Problem-solving
- Verbal and written communication
- Office administration
- Documentation skills
- Continuous improvement
- Quality assurance
- Policy enforcement
- Support services
- Records management
- Professional networking
- Communications support
- Teamwork
- Attention to detail
- Time management
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Team collaboration
- Team leadership
- Phone and email etiquette
- Documentation and recordkeeping
- Handling complaints
- Professionalism
- Administrative procedures
Timeline
Fiscal Support Supervisor
Fulton County Tax Commissioner's Office
06.2012 - 05.2017
Fiscal Support Specialist 1
Fulton County Tax Commissioner's Office
09.2002 - 06.2012
Fiscal Support Specialist
Fulton County Tax Commissioner's Office
12.1997 - 09.2002
Tax Clerk
Dynamic People Temporary Services
12.1995 - 12.1997
File Clerk
Dekalb County Family and Children Services
08.1993 - 12.1995