WHITLEY HARRIS
Trussville,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Resourceful professional in specialized and tactical operations leadership, known for high productivity and efficient task completion. Possess key skills in strategic planning, crisis management, and team leadership. Excel in critical thinking, communication, and adaptability, ensuring successful mission outcomes through effective problem-solving and collaboration.
Overview
18
18
years of professional experience
Work History
CBRN Specialist
United States Army National Guard
Fort McClellan, AL
08.2008 - Current
- Conducted assessments of chemical, biological, radiological, and nuclear threats.
- Developed and implemented training programs for personnel on CBRN safety protocols.
- Coordinated emergency response drills to enhance preparedness for hazardous incidents.
- Analyzed intelligence reports to identify potential CBRN risks in operational areas.
- Delivered briefings on CBRN hazard awareness to military and civilian personnel.
- Supervised field operations during CBRN incidents to ensure safety compliance procedures were followed.
- Evaluated risk factors associated with different types of hazards encountered in a CBRN environment.
Property and Casualty Insurance Agent
Allstate Insurance Co
10.2024 - 07.2025
- Assessed client insurance needs and recommended appropriate coverage options.
- Developed personalized insurance plans for individuals and businesses.
- Managed policy renewals and ensured timely updates for clients.
- Educated clients on policy details, terms, and benefits of coverage.
- Provided exceptional customer service through effective communication and support.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
Customer Service Representative
T-Mobile
Birmingham, AL
06.2017 - 06.2024
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Provided information on billing issues and account management.
- Maintained accurate records of customer interactions in the CRM system.
- Educated customers on features, benefits, and promotions of mobile plans.
- Trained new staff on company policies and customer service best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Banking And Finance
Jefferson State Community College
Birmingham, ALSkills
- Microsoft Programs
- Accounts receivable
- Personal assistant experience
- Inside sales
- Typing
- Office experience
- Sales management
- Phone etiquette
- Account management
- Sales
- Cash register
- Sales support
- Technical support
- Direct sales
- Administrative experience
- Customer relationship management
- Field operations supervision
Timeline
Property and Casualty Insurance Agent
Allstate Insurance Co
10.2024 - 07.2025
Customer Service Representative
T-Mobile
06.2017 - 06.2024
CBRN Specialist
United States Army National Guard
08.2008 - Current
Some College (No Degree) - Banking And Finance
Jefferson State Community College