Summary
Overview
Work History
Education
Skills
Certification
Timeline
ProjectManager

Whitley McCandies

Lexington,NC

Summary

Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

7-Eleven
01.2024 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Developed and implemented strategies to increase sales and profitability.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.

General Manager

Cook Out Restaurants
04.2022 - 12.2023
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

General Manager

Denny's RJC
10.2019 - 03.2022
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.

Kitchen Manager

Prissy Polly's
06.2017 - 10.2019
  • Trained junior staff members, resulting in a more skilled and cohesive team environment.
  • Maintained high sanitation standards through regular cleaning schedules and strict adherence to food safety regulations.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Established strong relationships with local vendors which led better pricing options as well as access unique regional ingredients.
  • Enhanced kitchen efficiency by streamlining workflows and optimizing food preparation processes.

Line Cook

GIA Eat Drink Listen
06.2015 - 06.2017
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Grilled meats and seafood to customer specifications.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Education

Culinary Arts -

Guilford Technical Community College
Greensboro, NC

Skills

  • Schedule management
  • Forecasting
  • Food Safety
  • Payroll
  • Sales Management
  • Kitchen Management Experience
  • Budgeting
  • Management
  • Restaurant Management
  • Culinary Experience
  • Food Preparation
  • Supervising Experience
  • Leadership
  • Labor Cost Analysis
  • Catering
  • Inventory Control
  • Strategic Planning
  • Customer service
  • Pricing
  • Communication skills
  • Sales
  • Team management
  • Quality control
  • Quality assurance
  • CGMP

Certification

  • Food Safety Certification
  • Driver's License

Timeline

General Manager

7-Eleven
01.2024 - Current

General Manager

Cook Out Restaurants
04.2022 - 12.2023

General Manager

Denny's RJC
10.2019 - 03.2022

Kitchen Manager

Prissy Polly's
06.2017 - 10.2019

Line Cook

GIA Eat Drink Listen
06.2015 - 06.2017

Culinary Arts -

Guilford Technical Community College

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Whitley McCandies