Whitley Mills
Middletown,OH
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Operations Team Leader
Kroger Fulfillment Center-FC01
Monroe, Ohio
07.2023 - Current
- Implemented a more efficient process with our 'slack' pallets, resulting in a 6-10% overall increase in fill rate, and an estimated $712k per year profit increase.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitor hourly production, oversee operations, and make decisions based on operational needs.
- Monitor associates' goals for production rates, time in path, and coach accordingly.
- Keep up with all reporting needed, rosters and EOS email needs
Owner/Operator
ALC Landscaping
Middletown, OH
01.2021 - 03.2023
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Monitored progress by establishing plans, budgets and measuring results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Education
Associate of Applied Science - Healthcare
Southcentral Kentucky Community And Technical College
Bowling Green, KY05-2022
Skills
- Operational excellence
- Production planning
- Staff training
- Cross-functional coordination
- Capacity planning
- Efficiency improvement skills
Languages
Spanish
Limited
Timeline
Operations Team Leader
Kroger Fulfillment Center-FC01
07.2023 - Current
Owner/Operator
ALC Landscaping
01.2021 - 03.2023
Associate of Applied Science - Healthcare
Southcentral Kentucky Community And Technical College
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