Whitley Schoen
Acworth ,GA
Summary
Dynamic Regional Manager with a proven track record at Aspen Dental, excelling in operational management and staff training. Enhanced team performance through strategic coaching and mentorship, fostering a culture of continuous improvement. Skilled in developing training programs and implementing best practices, driving patient satisfaction and operational excellence.
Overview
13
13
years of professional experience
Work History
Regional Manager
Aspen Dental
06.2025 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Established and maintained operational standards for six locations.
- Trained and mentored staff on best practices in customer service and clinical operations, fostering a collaborative environment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Operations Manager
Aspen Dental
06.2022 - 06.2025
- Oversaw daily operations ensuring compliance with company standards and policies.
- Trained new employees on operational procedures, fostering a culture of continuous improvement.
- Resolved customer complaints by implementing effective solutions that enhanced patient satisfaction levels.
- Conducted regular performance evaluations to identify training needs and improve staff capabilities.
- Collaborated with cross-functional teams to implement best practices in patient care services.
Training Store Manager
Sunglass Hut
05.2013 - 06.2022
- Led team to achieve sales targets through effective training and mentorship.
- Implemented visual merchandising strategies to enhance product presentation and customer engagement.
- Analyzed sales data to optimize inventory management and improve product assortment.
- Developed training programs focused on customer service excellence and product knowledge.
Education
High School Diploma -
Cherokee High School
Canton, GASkills
- Operational management
- Staff training and development
- Strategic planning
- Staff management
Timeline
Regional Manager
Aspen Dental
06.2025 - Current
Operations Manager
Aspen Dental
06.2022 - 06.2025
Training Store Manager
Sunglass Hut
05.2013 - 06.2022
High School Diploma -
Cherokee High School