Hi, I’m
WHITNEY AKANNO
Middle River,Maryland
Summary
Positive and upbeat with strong relationship-building abilities. Compassionate with clients and articulate in communicating important details. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Dedicated to offering exceptional assistance to team members and clients.
Overview
6
years of professional experience
Work History
Home Genius Exteriors
Appointment Setter
06.2023 - Current
Job overview
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Set appointments with salespeople and potential customers.
Teleperformance
AMEX Insurance Claims Adjuster
06.2022 - 12.2022
Job overview
- Collected loss information from customers to complete lost or damaged items claims
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
Alorica
Customer Experience Agent
02.2021 - 12.2021
Job overview
- Served as a Adjudicator for Maryland Unemployment Insurance
- Investigated with claimants and employers to resolve claims
Journeys Shoe Store
Sales Associate
11.2017 - 01.2018
Job overview
- Built relationships with customers to promote sales
- Educated customers on current promotional offerings and products using persuasive selling tactics
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Western Governors University
Bachelor of Science (B.S.) - Cybersecurity and Information Assurance
05.2026
Morgan State University
Bachelor of Science - Strategic Communication
05.2019
University Overview
GPA: 3.5
Skills
- Verbal and Written Communication
- Critical Thinking
- Active Listening
- Problem Solving
- Customer Service
- Positive Attitude
- Clear Communication
- Natural Script Reading
- Computer Skills
- Phone Etiquette Expert
Timeline
Appointment Setter
Home Genius Exteriors
06.2023 - Current
AMEX Insurance Claims Adjuster
Teleperformance
06.2022 - 12.2022
Customer Experience Agent
Alorica
02.2021 - 12.2021
Sales Associate
Journeys Shoe Store
11.2017 - 01.2018
Western Governors University
Bachelor of Science (B.S.) - Cybersecurity and Information Assurance
Morgan State University
Bachelor of Science - Strategic Communication
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