Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Whitney Boyd

Augusta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Concentrix
, GA & KY
2021.01 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

MA (font & Back Office)

Georgia Medical Partners MA
, GA
2018.08 - 2020.12
  • Schedule/ confirm Appointments (mail and phone)
  • Verify patient Insurance
  • Check vitals, preform necessary exams, administer shots
  • Update and file patient medical records
  • Billing and payment

Cashier Lead

Bath & Body Works
, GA
2016.12 - 2019.08
  • Operate cash register for cash, check and credit transactions
  • Stock and replenish merchandise
  • Meet hourly sales goals
  • Increased customer loyalty and retention

Retention Specialist

Teleperformance, DTV& AT&T
, GA
2014.02 - 2018.03
  • Process Payments
  • Implemented employee incentive programs to promote positive work culture and increase retention.
  • Developed new strategies for customer retention activities

Education

Medical Assistant/Phlebotomy

Virginia College
Augusta, GA
12.2018

Massage Therapy

Miller Motte Technical College
Augusta, GA
12.2014

High School Diploma -

Jefferson County High School
Louisville, GA
05.2010

Skills

  • De-escalation Techniques
  • Upselling Products and Services
  • Creative Problem Solving
  • Order and Refund Processing
  • Billing Adjustments and Refunds
  • Computer Proficiency
  • Administrative and Office Support
  • Microsoft Office Suit
  • Understanding Customer Needs
  • Customer Retention Strategies
  • CRM Software
  • Customer Data Confidentiality

Accomplishments

  • Recognized by management for going above and beyond my normal job duties. Offered a new job on a new project.
  • Employee of the month for February and August 2020
  • National Leadership Society

Timeline

Customer Service Representative

Concentrix
2021.01 - Current

MA (font & Back Office)

Georgia Medical Partners MA
2018.08 - 2020.12

Cashier Lead

Bath & Body Works
2016.12 - 2019.08

Retention Specialist

Teleperformance, DTV& AT&T
2014.02 - 2018.03

Medical Assistant/Phlebotomy

Virginia College

Massage Therapy

Miller Motte Technical College

High School Diploma -

Jefferson County High School
Whitney Boyd