Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Concentrix
, GA & KY
2021.01 - Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
MA (font & Back Office)
Georgia Medical Partners MA
, GA
2018.08 - 2020.12
Schedule/ confirm Appointments (mail and phone)
Verify patient Insurance
Check vitals, preform necessary exams, administer shots
Update and file patient medical records
Billing and payment
Cashier Lead
Bath & Body Works
, GA
2016.12 - 2019.08
Operate cash register for cash, check and credit transactions
Stock and replenish merchandise
Meet hourly sales goals
Increased customer loyalty and retention
Retention Specialist
Teleperformance, DTV& AT&T
, GA
2014.02 - 2018.03
Process Payments
Implemented employee incentive programs to promote positive work culture and increase retention.
Developed new strategies for customer retention activities
Education
Medical Assistant/Phlebotomy
Virginia College
Augusta, GA
12.2018
Massage Therapy
Miller Motte Technical College
Augusta, GA
12.2014
High School Diploma -
Jefferson County High School
Louisville, GA
05.2010
Skills
De-escalation Techniques
Upselling Products and Services
Creative Problem Solving
Order and Refund Processing
Billing Adjustments and Refunds
Computer Proficiency
Administrative and Office Support
Microsoft Office Suit
Understanding Customer Needs
Customer Retention Strategies
CRM Software
Customer Data Confidentiality
Accomplishments
Recognized by management for going above and beyond my normal job duties. Offered a new job on a new project.
Employee of the month for February and August 2020