Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Bradford

Santa Rosa,CA

Summary

History of accurately and efficiently managing monetary transactions, security, and customer relationship development. Knowledgeable about improving team sales and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Branch Supervisor

Umpqua Bank
10.2019 - Current
  • Boosted customer satisfaction with attentive service and prompt resolution of issues.
  • Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
  • Managed daily operations for smooth functioning, ensuring a high level of productivity.
  • Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.

Branch Operations Supervisor

Westamerica Bank
01.2017 - 10.2019
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations, ensuring smooth functioning and adherence to company policies.
  • Conducted periodic audits to ensure compliance with regulatory requirements and internal guidelines.
  • Enhanced customer satisfaction through timely resolution of client queries and prompt assistance.
  • Contributed towards creating a positive work environment by encouraging open communication among team members, resolving conflicts promptly, and celebrating shared successes together as a unit.
  • Assessed employee performance and developed improvement plans.

Data Entry Clerk

Redwood Toxicology
03.2016 - 10.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.

Education

Bachelor of Science - Accounting

Grand Canyone University
12.2023

Skills

  • Team Management
  • Currency transaction management
  • Customer Service
  • Relationship Building

Timeline

Branch Supervisor

Umpqua Bank
10.2019 - Current

Branch Operations Supervisor

Westamerica Bank
01.2017 - 10.2019

Data Entry Clerk

Redwood Toxicology
03.2016 - 10.2017

Bachelor of Science - Accounting

Grand Canyone University

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Whitney Bradford