Whitney Brunson
Phenix City
Summary
Professional with solid experience in banking support, adept at resolving customer inquiries and fostering positive relationships. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in customer-centric environment.
Overview
14
14
years of professional experience
Work History
Personal Banker II
Synovus
03.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Customer Care Specialist II
Synovus
08.2022 - 03.2024
- Consistently referred customer for additional services and products.
- Respond to customer needs for account, debit card and online service issues.
- Verified accuracy of customer account information and updated when necessary.
- Achieve high satisfaction rating through proactive one-call resolutions of customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
Administrative Assistant
Columbus Consolidated Government
02.2020 - 08.2022
- Processed bi-weekly payroll and executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
311 Technician
Columbus Consolidated Government
10.2017 - 02.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened and offered advice and assistance to customers needs and wants
- Maintained customer satisfaction with forward-thinking strategies.
Branch Manager
State Loan
05.2014 - 08.2016
- Assessed employee performance and developed improvement plans.
- Boosted sales and customer loyalty through incentive programs, identified partnership opportunities and established favorable business connections
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions
Assistant Manager
A Plus Fast Cash
05.2011 - 05.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegated assignments to meet coverage and service demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
Associate of Science - Business
Miller Motte College
09.2016
Skills
- Microsoft Office Suite
- Advantage 40
- Customer Support
- Typing 55 wpm
- Office Administration
- Sales
Timeline
Personal Banker II
Synovus
03.2024 - Current
Customer Care Specialist II
Synovus
08.2022 - 03.2024
Administrative Assistant
Columbus Consolidated Government
02.2020 - 08.2022
311 Technician
Columbus Consolidated Government
10.2017 - 02.2020
Branch Manager
State Loan
05.2014 - 08.2016
Assistant Manager
A Plus Fast Cash
05.2011 - 05.2016
Associate of Science - Business
Miller Motte College
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