Angela Dumas
Summary
Dynamic Senior Personal Banker with a proven track record at Main Street Bank, excelling in relationship management and customer satisfaction. Leveraged problem-solving abilities and Microsoft Office Suite expertise to enhance client relationships and mentor junior bankers. Achieved notable success in cross-selling, driving business growth while maintaining meticulous attention to detail and a positive attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Banker II
Main Street Bank
Lunenburg, MA
05.2021 - Current
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
- Mentored junior personal bankers, sharing industry knowledge and best practices for career development.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on online banking and mobile banking applications.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Counted, verified and handled bank deposits and armored car transactions.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Manager
O'Neil Cinemas
Littleton, MA
11.2017 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor of Science - Interdisciplinary Studies
Fitchburg State University
Fitchburg, MA05.2017
Skills
- Relationship Management
- Cross-Selling Products
- Positive Attitude
- Customer Service
- Attention to Detail
- Customer Satisfaction
- Cash Handling
- Relationship Building
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Office Suite
Accomplishments
- Supervised team of 10 staff members.
Certification
- CNP - Certified Notary Public
Timeline
Personal Banker II
Main Street Bank
05.2021 - Current
Manager
O'Neil Cinemas
11.2017 - 08.2021
Bachelor of Science - Interdisciplinary Studies
Fitchburg State University