Whitney Bryan
Missouri Valley
Summary
Responsible individual talented in working as part of effective teams or in solitary roles. Focused, reliable and committed to client satisfaction. Looking to join an organization as a professional.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
Work History
Veterinary Receptionist
Animal Clinic Suburban
Omaha
11.2002 - Current
- Managed client check-ins and appointment scheduling for a busy animal clinic.
- Handled incoming calls, providing information about services and procedures.
- Processed patient intake forms and maintained accurate medical records.
Shelter Manager
Hearts United for Animals
Auburn
08.2001 - 08.2002
- Managed daily operations of animal shelter to ensure animal welfare and safety.
- Supervised staff and volunteers in animal care and facility maintenance tasks.
- Coordinated adoptions and foster programs to find loving homes for pets.
Inbound Telemarking Representative
West Telemarketing
Omaha
05.1995 - 08.1997
- Provided product information and recommendations based on customer needs.
- Processed transactions accurately using company software systems.
- Engaged customers effectively to promote products and services.
- Managed inbound calls to address customer inquiries and concerns.
- Participated in training sessions to stay abreast of new products and processes.
Education
N/A - Veterinary Technician
San Juan College
Farmington, NM 04.2009 - 04.2011
Bachelor of Science - Animal Science
Iowa State University
Ames, IA 09.1994 - 05.1999
Skills
- Client management
- Appointment scheduling
- Medical record keeping
- Service knowledge
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Customer interaction
- Product recommendation
- Veterinary software
- Veterinary medical records software
- Pet insurance processing
- Customer service
- Animal care knowledge
- Educating owners
Timeline
N/A - Veterinary Technician
San Juan College
04.2009 - 04.2011
Veterinary Receptionist
Animal Clinic Suburban
11.2002 - Current
Shelter Manager
Hearts United for Animals
08.2001 - 08.2002
Inbound Telemarking Representative
West Telemarketing
05.1995 - 08.1997
Bachelor of Science - Animal Science
Iowa State University
09.1994 - 05.1999