Whitney Bussard
Kent,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Shannon & Associates LLP
02.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Billing
- Property management
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
Credit and Collection Analyst
Republic Services
08.2005 - 08.2015
- Enhanced debt recovery rates by implementing effective collection strategies and tactics.
- Negotiated payment plans with delinquent customers, achieving successful repayment outcomes without legal intervention.
- Trained junior analysts in best practices for credit analysis and collection techniques, elevating team capabilities overall.
- Increased efficiency in collections, utilizing advanced software tools for tracking and reporting purposes.
- Produced detailed monthly reports for senior management review, highlighting key metrics and trends related to outstanding receivables.
- Minimized bad debt write-offs by conducting thorough credit investigations on new customers.
- Successfully resolved disputes through effective negotiation skills, preserving positive client relationships throughout the collections process.
- Developed strong relationships with clients to facilitate negotiations and improve payment terms.
- Collaborated with sales teams to assess credit risk for potential customers while maintaining company growth goals.
Business Analyst
T-Mobile Wireless USA
03.1996 - 02.2002
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Education
Diploma - General
North Kitsap High School
Poulsbo, WASkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Customer and client relations
- Critical Thinking
- Dedicated Team Player
- Professional and mature
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
Timeline
Administrative Assistant
Shannon & Associates LLP
02.2016 - Current
Credit and Collection Analyst
Republic Services
08.2005 - 08.2015
Business Analyst
T-Mobile Wireless USA
03.1996 - 02.2002
Diploma - General
North Kitsap High School
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