Whitney Caskey

• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash and 3 office areas.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Maintained floor cleaning and waxing equipment.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Supervised supplies in inventory and submitted reorder requests.
• Assisted with over 25 special facility events by preparing rooms, installing decorations and transporting supplies.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times over 20 times per day.
• Answered customer questions about hours, seating and menu information.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Supported servers, food runners with keeping dining area ready for every guest.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Informed servers of newly seated parties for speedy service.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Documented reservations, alerted servers and managers of large groups and prepared seating.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
• Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
• Recorded available tables after seating each party using specialized seating software.
• Assisted managers with quickly resolving service- and food-related issues.
• Prepared dining room for special upcoming functions by decorating and generating special group menus.
• Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
• Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
• Assessed large restaurant and lounge according to state and federal cleanliness standards.

• Executed record filing system daily to improve document organization and management.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Interacted with over 30 vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Restocked hundreds of supplies and placed purchase orders to maintain adequate stock levels weekly.
• Processed invoices daily and expenses using QuickBooks to facilitate on-time payment.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel on day to day basis.

• Trained over 20 new employees by providing knowledge of specific store tasks, policies and goals.
• Supervised nearly 25 new and existing cashiers by verifying accuracy of prices and customers charges.
• Created positive shopping atmosphere by greeting thousands of customers, answering questions and directing customers to products.
• Operated POS system daily to complete cash, credit and check transactions.
• Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
• Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
• Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
• Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
• Helped customers complete purchases, locate items and join reward programs.
• Assisted customers by answering questions and fulfilling requests.
• Restocked and organized merchandise in front lanes.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Received and processed customer payments.
• Processed checks, cash and credit purchases or refunds.
• Educated employees on register use, merchandising and customer service.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained stock within optimal levels to meet expected customer and sales levels.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Mentored nearly 15 new team members on POS system operation, customer service strategies and sales goals.
• Built effective training and coaching strategies to optimize team performance.

• Conferred with over 50 customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty
• Stayed up to date on changing product and service options to provide top-notch support to customers and employees
• Assisted in organizing and overseeing assignments to drive operational excellence
• Introduced new methods, practices and systems to reduce turnaround time
• Enhanced supervisory and leadership abilities by working closely with supervisor
• Performed statistical analyses to gather data for operational and forecast team needs
• Assisted established management staff with operational oversight, business development and process improvement strategies
• Organized projects and contests to increase sales and encourage exceptional customer service
• Acted with integrity, honesty and knowledge to promote culture of company
• Handled tons of day-to-day customer or client questions via telephone or email
• Described product to over 100 customers per day and accurately explained details and care of merchandise
• Used company reports to analyze sales, gross profit and inventory activities
• Gained knowledge of company policies, protocols and processes
• Conceptualized innovative sales solutions to increase company revenue

• Trained and mentored over 50 new employees to maximize team performance.
• Supervised 5 or more employees per shift and oversaw quality compliance with company standards for food and services.
• Kept employees operating productively and working on task to meet business and customer needs.
• Coached tons of crew members to optimize performance and motivate toward more efficient work.
• Exercised composure under pressure and in escalated customer service scenarios.
• Excelled in every store position and regularly backed up front-line staff.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Tracked receipts, employee hours and inventory movements.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Trained back-up associates and led crew members in managing operations of storefront.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

• Continuing education in Cosmetology around March of 2023

Graduated in 2006