Whitney Crummer
Stamford,CT
Summary
Dedicated Office Professional with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dependable with good office management skills, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Respectful, punctual and hardworking.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Stamford Public Schools
10.2023 - Current
- Developed strong rapport with 20 students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in implementation of effective behavior management techniques, resulting in more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
Patient Access Representative
Stamford Health
05.2023 - 10.2023
- Responsible for the timely and accurate compilation of patient socio-demographic and financial/insurance data either prior to, at the time of service, or after laboratory services have been rendered
- Facilitates patient access to the Stamford Health system and serves as an advocate of patients' rights for health care issues and insurance coverage
- Assists in the flow of data between physicians, physician office staff, ancillary services, emergency services, patient business services, insurance companies, and patients while ensuring patient confidentiality is not breached
- Assists the departments with ancillary tasks related to the registration process such as filing requisitions, phoning provider offices to confirm orders and diagnosis codes, and checking procedures for Advanced Beneficiary Notices.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Schedule Lead Coordinator
Renewal By Anderson
09.2021 - 04.2023
- Maintained 600 comprehensive records of project status updates and communications with clients for easy reference during meetings or audits.
- Guided junior coordinators through complex tasks while offering mentorship opportunities that contributed towards their professional growth.
- Collaborated closely with 600 clients to gather necessary information and understand their unique needs, tailoring solutions accordingly.
- Streamlined project coordination by implementing efficient scheduling and communication strategies.
- Analyzed performance data to identify areas of improvement for future projects, leading to more effective workflows.
- Increased team productivity by providing ongoing support and training for all team members.
Operations Manager
Grant's Trucking And Hauling LLC
01.2021 - 08.2021
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Lead Teacher
Play To Learn Childcare, LLC
10.2018 - 10.2019
- Collaborated with director to ensure the program addressed needs of clients
- Created and implemented efficient educational curriculum such as fulfilling children's educational, emotional, and educational needs
- Ensured safe, sterile working environment based on State regulations Improved professional development by attending training
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students
- Organized rooms in line with current educational thinking to maximize educational opportunities for students
- Worked one-on-one with students and student teachers to increase overall classroom success.
Assistant Office Manager
GL Enterprises
09.2012 - 08.2018
- Delivered superior administrative support and distinctive customer service, with high diligence and accuracy - contributing to a positive, collaborative, and professional team environment
- Responsible for preparing, editing, and proofreading proposals/presentations and written communications as directed in accordance with Firm's branding standards
- Calendar management; scheduling all meetings and travel for CEO and internal talent
- Ensured administrative and clerical duties were completed which included: maintaining supply inventory, responding to manager and customer emails in a timely manner, setting up address templates and customer databases and using mail merge to produce labels, envelopes, and letters
- Coordinated software supports both internally and externally
- Supervised and trained staff to create an effective and successful working environment
- Recorded expenses and maintained accounting records
Front Office Manager / Executive Assistant
Forgirlslikeus LLC
08.2008 - 02.2014
- Directly supported CEO in managing operation workflow
- Coordinated all aspects of business relocation to include research for new location, coordinating with future property owner, architect, and service providers
- Improved communication efficiency as primary liaison between departments, clients, and vendors
- Coached new hires on company processes while managing employees to achieve maximum production
- Created best practices for online platforms as it pertains to E-commerce which required leveraging resources and providing training
- Performed core administrative duties as well as drove client quality assurance by contacting clients to follow up on focus groups and projects
- Responsible for subordinate employee management and consulted with the HR department to establish employee benefits, training, payroll, and termination procedures
- Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Education
Bachelor of Arts - PSYCHOLOGY
POST UNIVERSITY
Waterbury, CT05.2026
Associates of Arts - CRIMINAL JUSTICE
UNIVERSITY OF PHOENIX
Tempe, AZ09.2016
High School Diploma -
WESTHILL HIGH SCHOOL
Stamford, CT06.2007
Skills
- Client Relations
- Inventory Coordination
- Team Communication
- HIPAA Compliance
- Office Management
- Bookkeeping
- Organizational Skills
- Payroll Processing
Certification
- AWS Business Professional, Amazon - April 2020
- AWS Cloud Economics, Amazon - January 2020
- Wholesaler Development Program Graduate, Association for Wholesaling Diversity - May 2024
Timeline
Special Education Paraprofessional
Stamford Public Schools
10.2023 - Current
Patient Access Representative
Stamford Health
05.2023 - 10.2023
Schedule Lead Coordinator
Renewal By Anderson
09.2021 - 04.2023
Operations Manager
Grant's Trucking And Hauling LLC
01.2021 - 08.2021
Lead Teacher
Play To Learn Childcare, LLC
10.2018 - 10.2019
Assistant Office Manager
GL Enterprises
09.2012 - 08.2018
Front Office Manager / Executive Assistant
Forgirlslikeus LLC
08.2008 - 02.2014
Bachelor of Arts - PSYCHOLOGY
POST UNIVERSITY
Associates of Arts - CRIMINAL JUSTICE
UNIVERSITY OF PHOENIX
High School Diploma -
WESTHILL HIGH SCHOOL
- AWS Business Professional, Amazon - April 2020
- AWS Cloud Economics, Amazon - January 2020
- Wholesaler Development Program Graduate, Association for Wholesaling Diversity - May 2024
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