Whitney Daniels
Shawnee
Summary
Results-driven professional recognized for high productivity and task efficiency. Expertise in client communication, problem resolution, and process optimization. Proven ability in negotiation strategy development and customer relationship management. Utilizes active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Provider Experience Representative
Signature Performance
07.2025 - Current
- Achieved 90%+ satisfaction scores through first-call resolution and empathetic service delivery
- Assisted Veterans and healthcare providers in high-volume inbound call center, enhancing service experience
- Documented interactions across multiple VA systems, ensuring compliance and accuracy
Collections Specialist
Power Dry
04.2024 - 03.2025
- Negotiated insurance billing balances, resolving disputes to prevent escalation
- Provided account status updates and reports to management, ensuring transparency
- Trained new employees on collection processes, enhancing team knowledge and efficiency
WFH Underwriter
Torrent Technologies
01.2023 - 09.2023
- Underwrote new flood insurance submissions ensuring accuracy and compliance
- Processed endorsements, cancellations, reinstatements, and billing issues to maintain policy accuracy and client satisfaction
- Assisted insurance agents via chat and email to resolve inquiries efficiently in a remote environment
Medical Receptionist
Kansas City Bone & Joint
06.2018 - 07.2019
- Scheduled appointments and maintained accurate patient records to support efficient office operations
- Verified insurance coverage, processed copays, and collected balances due to ensure seamless patient billing
- Trained new staff on office procedures and protocols to enhance team onboarding and service quality
Education
Bachelor - Psychology
University of Phoenix
01-2013
Skills
- Patient Communication
- Claims support
- HIPAA Compliance
- Healthcare Administration
- Payment processing
- Customer service
- Time Management
- Microsoft Office
- Patient Records Management
- Insurance underwriting
- Billing resolution
- Problem solving
- Attention to detail
- Contract negotiations
- Staff training
- Claims processing
- Data entry accuracy
- Billing inquiries resolution
- Verification processes
Certification
- CPR
- First Aid
- AED
Timeline
Provider Experience Representative
Signature Performance
07.2025 - Current
Collections Specialist
Power Dry
04.2024 - 03.2025
WFH Underwriter
Torrent Technologies
01.2023 - 09.2023
Medical Receptionist
Kansas City Bone & Joint
06.2018 - 07.2019
Bachelor - Psychology
University of Phoenix