Whitney Dean
Clayton,NC
Summary
Adept at patient care coordination and HIPAA compliance, I significantly enhanced patient intake efficiency at Lane and Associates Family Dentistry. Skilled in treatment planning and financial arrangements, I maintained a 98% quality score, demonstrating exceptional scheduling management and Excel proficiency. My proactive approach and dedication to patient confidentiality set me apart.
Overview
2025
2025
years of professional experience
Work History
Dental Treatment Coordinator
Lane and Associates Family Dentistry
Raleigh, USA
09.2021 - Current
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Directed the intake process, including gathering and verifying patient information and coordinating with other departments.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Scheduled and confirmed patient appointments and consultations.
- Conducted follow-up calls to confirm appointments.
- Collected payments from patients and arranged payment schedules.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Took customer payments and billed insurance companies for remaining balance.
- Scheduled cleanings and dental appointments for patients using appointment software. (Denticon)
Remote Patient Care Rep
Affordable Dentures & Implants
Raleigh, USA
04.2014 - 01.2018
- Worked with health insurance companies to verify patient eligibility.
- Answered phone calls from current and prospective clients regarding their inquiries about treatments or procedures offered by the practice.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Verified, updated, and entered patient information into the system.
- Documented and managed patient information in the computer system.
- Monitored patient progress, and adjusted treatment plans as necessary.
- Maintain 98% quality scores.
Remote Patient Care Supervisor
Care Services On Call LLC
Raleigh, USA
- Explained policies, procedures and services to patients.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated patient referrals to specialists and other healthcare services.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Coordinate Medication Delivery
Education
Associates - Science
Johnston Community College
12.2024
Skills
- Financial arrangements
- HIPAA compliance
- Case presentation
- Patient care coordination
- Treatment Planning
- Scheduling management
- Excel spreadsheets
Timeline
Dental Treatment Coordinator
Lane and Associates Family Dentistry
09.2021 - Current
Remote Patient Care Rep
Affordable Dentures & Implants
04.2014 - 01.2018
Remote Patient Care Supervisor
Care Services On Call LLC
Associates - Science
Johnston Community College
Similar Profiles
Emily MooreEmily Moore
Practice Manager at Lane and Associates Family DentistryPractice Manager at Lane and Associates Family Dentistry
Dr. Dominick GlavichDr. Dominick Glavich
General Dentist at Lane and Associates Family DentistryGeneral Dentist at Lane and Associates Family Dentistry
Julia EppsJulia Epps
Treatment Coordinator at Lane and Associates Family DentistryTreatment Coordinator at Lane and Associates Family Dentistry