Whitney Dickerson
Salt Lake City,Utah
Summary
Dedicated professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills. Proficient in copywriting, journalism, and customer experience, committed to streamlining operations and improving team performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Title and Registration Specialist
Lithia & Driveway
Troy , MI
2023.08 - Current
- Audit and submit MI Secretary of State documents ensuring accuracy and compliance
- Maintain title and MSO book for precise record-keeping
- Clean assigned schedules, addressing errors and processing refunds promptly
- Efficiently handles Dealer Trade Courtesy Delivery and Wholesale paperwork, ensuring timely completion
- Implements streamlined processes for Title and License documentation
- Oversees rigorous compliance checks for vehicle documentation accuracy
- Aids peers in understanding new documentation procedures, improving team performance.
Title Clerk
Ken Garff Automotive Group
West Valley City , UT
2022.02 - 2022.08
- Managed titling for Jaguar and Land Rover, ensuring compliance across state lines
- Supported customer base with all title-related inquiries and issues
- Ensured compliance with state regulations for vehicle documentation
- Streamlined customer support, enhancing title processing efficiency for luxury vehicles
- Provided comprehensive support to clients, facilitating smooth title transitions
- Analyzed and resolved titling discrepancies, maintaining high accuracy for client records
- Enhanced customer satisfaction through proactive problem-solving in title processing.
Packer
Amazon
West Valley City , UT
2021.12 - 2022.02
- Efficiently packed and shipped customer orders, ensuring timely delivery and accuracy
- Handled high volumes of packages daily, maintaining a 99% accuracy rate
- Collaborated with team members to streamline packing processes, reducing errors
- Utilized inventory management systems to track and manage order fulfillment.
Email/Marketing Outreach Specialist
GlyMed Plus
Provo , UT
2020.12 - 2021.12
- Wrote and designed our monthly newsletter
- Responsible for researching and creating two skincare related educational articles a month and a new educational e-book once a quarter
- Assisted the social media team with creating content.
Business Coordinator Supervisor
GlyMed Plus
Provo , UT
2018.04 - 2020.12
- Collaborated with area account manager to enhance professional account success through strategic order management, promotional activities, and social media planning, driving measurable growth in client satisfaction.
Cashier
Village Baker
Salt Lake City , UT
2017.03 - 2017.10
- Assisted customers with purchases, processed transactions quickly, maintained accurate cash register
- Enhanced customer satisfaction by providing friendly, efficient service, resolving issues promptly
- Managed daily cash flow, ensuring accurate financial records and minimal discrepancies
- Collaborated with team to maintain clean, organized store environment, improving overall customer experience.
Title Clerk
Granite Credit Union
Salt Lake City , UT
2014.12 - 2016.08
- Processed incoming/outgoing titles, submitted to state, followed up; ensured compliance with regulations
- Edited new accounts, conducted maintenance audits, improved internal audit accuracy
- Streamlined title processing, reducing errors; enhanced efficiency
- Collaborated with state agencies for title submissions; ensured timely processing.
Receptionist
Granite Credit Union
Salt Lake City , UT
2012.11 - 2014.12
- Supported member service representatives, enhancing customer service efficiency
- Processed fraud reports to help support our card services team upstairs
- Provided essential support by directing members to service reps, improving service flow.
Education
Email Marketing -
HubSpot Academy
12.2022
Master Aesthetician/Esthetician -
Aveda Institute-Provo
Provo, UT01.2017
Journalism/Generals -
Salt Lake Community College
01.2011
High School Diploma -
Juan Diego Catholic High School
01.2009
Skills
- Copywriting
- Customer Experience
- Journalism
- Editing
- Notary
- Accuracy and Precision
- Paperwork Processing
- Oral and written communications
- Typing proficiency
- Administrative Support
Additional Information
Processed incoming/outgoing titles, submitted to state, followed up; ensured
compliance with regulations. Edited new accounts, conducted maintenance audits,
improved internal audit accuracy. Streamlined title processing, reducing errors;
enhanced efficiency. Collaborated with state agencies for title submissions; ensured
timely processing.
Personal Information
Title: TITLE CLERK
Affiliations
- Going to concerts, cooking and baking, travel, reading and being active and exploring outdoors.
References
References available upon request.
Timeline
Title and Registration Specialist
Lithia & Driveway
2023.08 - Current
Title Clerk
Ken Garff Automotive Group
2022.02 - 2022.08
Packer
Amazon
2021.12 - 2022.02
Email/Marketing Outreach Specialist
GlyMed Plus
2020.12 - 2021.12
Business Coordinator Supervisor
GlyMed Plus
2018.04 - 2020.12
Cashier
Village Baker
2017.03 - 2017.10
Title Clerk
Granite Credit Union
2014.12 - 2016.08
Receptionist
Granite Credit Union
2012.11 - 2014.12
Email Marketing -
HubSpot Academy
Master Aesthetician/Esthetician -
Aveda Institute-Provo
Journalism/Generals -
Salt Lake Community College
High School Diploma -
Juan Diego Catholic High School
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