Whitney Dickerson
Cape Elizabeth,ME
Summary
Well-qualified healthcare administrator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with patients and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Practice & Human Resources Manager
Cape Integrative Health
07.2023 - Current
- Started in July 2023 as a patient care coordinator
- Promoted in September 2023 to Billing Coordinator
- Promoted in December 2023 to Front Desk Supervisor
- Promoted in May 2024 to Practice & HR Manager
- Manage 5 admin team members, 14 providers, and 3 clinical support staff members
- Oversaw credentialing for all providers
- Handle all patient billing questions and concerns
- Improved and managed accounts receivables
- Managed all providers schedules
- In charge of all hiring, administration and clinical
- Complete all supply ordering
- Oversee all day to day tasks
- Implemented processes to improve overall work flow
- Created a hard working, enjoyable culture in the office for staff
- Manage admin staff schedule
- Manage PTO, sick leave, and payroll
- Oversaw patient relations & oversaw patient complaints.
Receptionist
SMB Orthodontics
08.2022 - Current
- Presents treatments plans, accurately estimates insurance payments.
- Collected payments.
- Verified patient information through software.
- Maintained patient personal & dental history.
- Oversaw patient relations & oversaw patient complaints.
Asst General Manager
Goldfish Swim School
01.2020 - 08.2022
- Assisted in overseeing all business operations.
- Managed 50+ staff through hiring, training, leading staff meetings, and conducting employee reviews.
- Implemented & maintained daily/weekly reports.
- Established, led & maintained all procedures & processes of the Goldfish brand.
- Maintained a high-level cross-trained staff.
Physical Therapy Technician (Part-Time)
Red Canyon
09.2018 - 02.2019
- Helped patients, maintained treatment areas, recorded patient progress and ordered/arranged supplies.
Sales Associate (Part-Time)
Dicks Sporting Goods
10.2017 - 04.2018
- Drove sales through customer engagement, suggestive selling, and product knowledge sharing.
- Upheld company merchandising/presenting standards through floor sets, signage, price changes, inventory & replenishment standards.
- Document sales by creating/updating customer profile records & financial transactions.
- Adhered to established policies & procedures related to safety, loss prevention & SOP.
Education
Associate of Arts Degree - Pre-Health
Frederick Community College
Frederick, MD01.2021
High School - undefined
Seneca Valley High School
Germantown, MD01.2017
Skills
- HR policies and procedures
- Employee relations
- Training and mentoring
- Records management
- Corrective action planning
- Recruitment and hiring
- Payroll administration
- Talent acquisition
- Onboarding and orientation
- Staff management
- Employee retention
- Leadership development
Awards
Jan 2021 Employee of the Month (Goldfish Swim School), August 2015 Presidents Award (Red Raider Softball)
Timeline
Practice & Human Resources Manager
Cape Integrative Health
07.2023 - Current
Receptionist
SMB Orthodontics
08.2022 - Current
Asst General Manager
Goldfish Swim School
01.2020 - 08.2022
Physical Therapy Technician (Part-Time)
Red Canyon
09.2018 - 02.2019
Sales Associate (Part-Time)
Dicks Sporting Goods
10.2017 - 04.2018
High School - undefined
Seneca Valley High School
Associate of Arts Degree - Pre-Health
Frederick Community College