Whitney Dillard
Memphis,TN
Summary
Effective Student committed to learning, developing skills in Sterile Processing Technician and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sterile processing/ Case Technician position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
City Carrier /Supervisor
United States Postal Service
10.2016 - 03.2024
- Assisting in help of delivering of mail through the year
- Ensures the use of safety procedures when handling packages
- Ensures all cargo is properly secured
- Scans materials for system records match, packaging and obvious physical damage/defects, following established policies/procedures for disposition if required
- Assisting in improving delivery efficiency by analyzing delivery routes and suggesting optimization strategies to reduce delivery times and costs for the United States Postal Service
- Implement and monitor employee wellness programs to improve overall health and reduce absenteeism among City Carriers at the United States Postal Service
- Identifying areas of improvement in delivery operations through data analysis and implementing innovative solutions to enhance customer satisfaction and retention for the United States Postal Service
- Identifying key performance indicators (KPIs) for mail delivery operations and developing performance metrics to track and measure the efficiency and effectiveness of City Carriers/Supervisors at the United States Postal Service.
Process/Lead
Kelly Services/ Adecco
02.2014 - 03.2015
- Hanging and re-pricing products
- Packaging and label for shipping
- I oversee a 150 associates in which I discuss all rules and regulations that apply to them
- Makes sure at all times they are doing their jobs as well as managing safety rules
- I do all counseling including the necessary actions to ensure all rules are followed at all times
- Regularly analyzing operational data and identifying areas for optimization to enhance productivity and overall performance
- Implement and monitor continuous improvement initiatives to enhance productivity and efficiency in the packaging and shipping processes, leading to cost savings and increased customer satisfaction for Kelly Services/Adecco.
Dangerous Good Agent/ Material Handler/ Handler
Fedex
02.2011 - 07.2014
- Ensures the use of safety procedures when handling packages
- Ensures all cargo is properly secured
- Locates sorting information on packages
- Using tracker to scan and sort packages according to service type and destination, in compliance with established procedures
- Scans packages according to prescribed procedures
- Scans materials for system records match, packaging and obvious physical damage/defects, following established policies/procedures for disposition if required
- Manual secondary: manually sorts packages/documents to appropriate slide, line, belt and/or container for final distribution
- Operates tug equipment, a majority of total time worked
- Transport packages and freight to sort and heavyweight areas
- Assists in ensuring aircraft, vehicles and containers are loaded/unloaded in a safe and efficient manner including dangerous goods, in accordance with proper packaging and freight handling techniques.
Sales Associate
Sam's Club
02.2013 - 02.2014
- Daily up keep of electronics clean by dusting, zoning and laser beaming
- I also assist the front end by doing line rushes which makes it faster and less of a hassle for the cashier of having to scan everything within the members basket
- Utilize effective upselling techniques to increase the average sales value per transaction and enhance the overall shopping experience for members at the electronics department
- Employing creative sales techniques to engage with members and generate excitement about the latest electronic products, driving increased sales and member satisfaction at Sam's Club
- Consistently update product knowledge and stay informed about new electronic devices and technology trends to provide expert advice and recommendations to members at Sam's Club
- Identify and recommend popular electronic products to restock based on member feedback and market trends, contributing to increased sales and member satisfaction at Sam's Club.
Registration Clerk ( CMA)
Christ Community Health Services
08.2012 - 12.2012
- Discuss all rules and regulations that apply to them
- Makes sure at all times they are doing their jobs as well as managing safety rules
- Counseling including the necessary actions to ensure all rules are followed at all times
- Implement strategies to streamline the registration process and reduce wait times for patients, ensuring a seamless and efficient experience for all individuals seeking services at the health center
- Develop and manage a performance improvement plan to address any compliance issues or gaps in knowledge, ultimately enhancing the quality of service delivery and ensuring regulatory adherence at Christ Community Health Services.
Pharmacy cashier
Christ Community Health Services
03.2010 - 04.2012
- Operate cash register to process cash or credit sales
- Accept prescriptions for filling, gathering and processing necessary information
- Answer telephone inquiries, referring callers to pharmacist when necessary
- Greet customers and help them locate merchandise
- Unpack, sort, count medication, including items requiring special handling or refrigeration
- Maintain and clean equipment, work areas, or shelves
- Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters
- Utilize strong attention to detail and organizational skills to accurately manage inventory and assist in placing medication orders to ensure optimal stock levels for efficient pharmacy operations.
Material Handler
Fedex
09.2009 - 02.2010
- Ensures the use of safety procedures when handling packages
- Locates sorting information on packages
- Using belt to scan and sort packages according to service type and destination, in compliance with established procedures
- Manually sorts packages/documents to appropriate slide, line or belt.
Education
Diploma - Sterile Processing Technology
Concorde Career College
Memphis, TNMedical Assistant -
Concorde Career College
Memphis, TN01.2012
Diploma -
Middle College High School
Memphis, TN01.2007
Skills
- Medical Duties
- Communication Skills
- Customer Service
- Freight Handling
- Safety Management
- Insurance Verification
- Appointment Scheduling
- Cash Handling
- Triage
- Clerical Tasks
- Retail Experience
- Pharmaceutical Knowledge
- Computer Skills
Timeline
City Carrier /Supervisor
United States Postal Service
10.2016 - 03.2024
Process/Lead
Kelly Services/ Adecco
02.2014 - 03.2015
Sales Associate
Sam's Club
02.2013 - 02.2014
Registration Clerk ( CMA)
Christ Community Health Services
08.2012 - 12.2012
Dangerous Good Agent/ Material Handler/ Handler
Fedex
02.2011 - 07.2014
Pharmacy cashier
Christ Community Health Services
03.2010 - 04.2012
Material Handler
Fedex
09.2009 - 02.2010
Diploma - Sterile Processing Technology
Concorde Career College
Medical Assistant -
Concorde Career College
Diploma -
Middle College High School
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