Whitney Durham
La Grange,KY
Summary
Dedicated healthcare professional with experience in healthcare settings, known for delivering compassionate care and maintaining high safety standards. Demonstrates strong communication and documentation skills to enhance patient satisfaction. Proven ability to work collaboratively while managing time effectively to support efficient patient care and positive outcomes
Overview
2027
2027
years of professional experience
Work History
PCA/Unit Coordinator
Norton Healthcare
Louisville, KY
08.2024 - Current
- Enhanced patient satisfaction through compassionate communication and attentive service.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Unit Secretary/PCA
Baptist Health Lagrange Hospital
Lagrange Ky
09.2020 - 08.2024
- Managed patient scheduling and admissions processes efficiently.
- Maintained accurate medical records and documentation following HIPAA regulations.
- Collaborated with nursing staff to prioritize patient needs and streamline workflows.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Memory Care Caregiver
Magnolia Springs
Louisville Ky
08.2018 - 08.2020
- Assisted residents with daily living activities, promoting independence.
- Developed engaging recreational activities tailored to individual resident needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Collaborated with healthcare professionals to create personalized care plans for residents.
Ramp Crew
UPS
Louisville Ky
2011 - 12.2017
- Assisted in sorting packages efficiently to meet delivery timelines.
- Supported unloading and loading operations, enhancing workflow efficiency.
- Followed instructions, safety practices and standard operating procedures when performing assigned tasks.
Education
No Degree - Nursing
Jefferson Community And Technical College
Louisville, KYHigh School Diploma -
South Oldham High School
Crestwood Ky05.2011
Skills
- Compassionate care
- Safety awareness
- Professional bedside manner
- Teamwork
- Time management
- Attention to detail
Timeline
PCA/Unit Coordinator
Norton Healthcare
08.2024 - Current
Unit Secretary/PCA
Baptist Health Lagrange Hospital
09.2020 - 08.2024
Memory Care Caregiver
Magnolia Springs
08.2018 - 08.2020
Ramp Crew
UPS
2011 - 12.2017
No Degree - Nursing
Jefferson Community And Technical College
High School Diploma -
South Oldham High School