Whitney Edwards
Orlando,FL
Summary
Seasoned professional with a proven track record in customer satisfaction and problem resolution, honed across roles at Hertz Car Rental and TTEC. Expert in dispatch software and maintaining high customer service standards. Demonstrated ability to manage high-stress situations, ensuring operational excellence and enhancing customer loyalty.
Experienced with coordinating dispatch activities to ensure efficient and timely delivery of goods. Utilizes strong communication and organizational skills to manage multiple tasks simultaneously. Knowledge of logistics processes and best practices to enhance operational efficiency and reliability.
Overview
8
8
years of professional experience
Work History
Dispatcher Clerk
Hertz Car Rental
1 Airport Blvd Orlando Fl 32812
01.2025 - Current
- Provide customer service ,answer phone calls and transport customers to and from the rental location
- Assist lot operations, manage car counts, lot checks and assignment of special equipment
- Greet customers, check in and inspect vehicles and prepare vehicles for rental
Customer Service Cashier Optical
Target
4750 Millenia Plaza Way Orlando Fl 32839
07.2022 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Remote Customer Service Rep
TTEC
Remote Orlando
02.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Night Manager
Toys Are Us
4298 Millennia Blvd.
03.2017 - 09.2020
- Managed [Number] employees in delivering smooth, productive night shift operations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Overseeing the restocking and maintenance of the store during overnight hours.
Education
GED -
Chancery High School
700 S Orange Blossom Trl Skills
- Dispatch software
- Customer satisfaction
- Problem resolution
- Customer service focus
- Scheduling coordination
- Call center experience
Timeline
Dispatcher Clerk
Hertz Car Rental
01.2025 - Current
Customer Service Cashier Optical
Target
07.2022 - 02.2024
Remote Customer Service Rep
TTEC
02.2019 - 10.2021
Assistant Night Manager
Toys Are Us
03.2017 - 09.2020
GED -
Chancery High School