Whitney Ellis
Broken Arrow,OK
Summary
I am a motivated Criminal Justice graduate with minors in Forensic Psychology and Cybersecurity (May 2026). I offer a strong foundation in victim advocacy, behavioral analysis, and digital safety, and am committed to providing trauma-informed, ethical support to vulnerable populations. My multidisciplinary background enables me to understand human behavior, victimization, and digital risk from multiple perspectives. I am dedicated to ethical practice, advocacy, and community safety. I demonstrate empathy, active listening, crisis response, and cultural sensitivity, and I build trust, maintain confidentiality, and provide trauma-informed support to survivors. I combine academic knowledge with strong communication, critical thinking, and problem-solving skills. I have been recognized for professionalism, adaptability, emotional intelligence, and the ability to remain calm and supportive in high-stress situations.
Overview
12
12
years of professional experience
Work History
Flight Operations Coordinator
Air EMS
04.2022 - Current
- Take incoming calls from hospitals and EMS regarding flight requests.
- Dispatch the appropriate base.
- Set up ground transportation and fuel for the aircraft.
- Managed a high volume of dynamic flight schedules, maintaining accuracy and attention to detail under pressure.
- Developed strong rapport with field personnel, fostering a positive working environment and promoting team collaboration.
- Collaborated with other dispatchers to ensure seamless shift transitions and continuous coverage during peak periods.
- Participated in ongoing professional development courses to stay current on industry best practices and advancements in technology.
- Monitored GPS tracking systems closely to identify any deviation from assigned routes or delays that might impact patient care.
Front Desk Agent, Parts Manager
Emergency Vehicle Resources
06.2021 - 01.2022
- I answered phones, emails, input data, and ordered parts.
Dispatch Security Officer
OSU Medical Center
05.2019 - 06.2020
- Keep track of lost and found items, including valuable patient belongings, in the hospital.
- Dispatch officers to various calls around the hospital.
- Data entry.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
911 Dispatcher
TULSA COUNTY SHERIFF’S OFFICE
06.2014 - 05.2019
- Serve as the primary point of contact for emergency and non-emergency calls, managing multi-line phone systems and quickly assessing each situation.
- Efficiently route calls to the appropriate agencies and dispatch police personnel to emergencies.
- Use computer-aided dispatch (CAD) systems to input and retrieve critical information and operate the Oklahoma Law Enforcement Telecommunications System (OLETS) to access criminal records, vehicle registrations, and law enforcement databases.
- Maintain composure under pressure, handle multiple incidents simultaneously, and ensure clear, timely communication between callers and first responders.
- Completed appropriate forms and radio announcements for police department needs, such as BOLO requests.
- Followed established protocols for professional handling of emergency situations.
- Supported the emotional well-being of callers, providing reassurance and instructions until help arrived.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Education
Bachelor of Science - Criminal Justice Forensic Psychology Cybersecurity
Northeastern State University
Tahlequah, OK05.2026
Associate of Arts - Sociology, Criminal Justice
Tulsa Community College
Tulsa, OK12.2023
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Multitasking
- Computer skills
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Attention to detail
- Microsoft office
- Dependable and responsible
- Flexible and adaptable
- Data entry
- Decision-making
- Active listening
- Critical thinking
- Customer relations
- Calm under pressure
Timeline
Flight Operations Coordinator
Air EMS
04.2022 - Current
Front Desk Agent, Parts Manager
Emergency Vehicle Resources
06.2021 - 01.2022
Dispatch Security Officer
OSU Medical Center
05.2019 - 06.2020
911 Dispatcher
TULSA COUNTY SHERIFF’S OFFICE
06.2014 - 05.2019
Bachelor of Science - Criminal Justice Forensic Psychology Cybersecurity
Northeastern State University
Associate of Arts - Sociology, Criminal Justice
Tulsa Community College