Whitney Elmore
Accounts payable
Morristown,TN
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Elmore Transportation through exceptional customer service and strong relationship building. Skilled in account management and teamwork, demonstrated by successfully managing a diverse portfolio and implementing efficient inventory systems at Stark Carpet Corp., improving accuracy by a notable percentage. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Account Manager
Elmore Transportation
01.2017 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Inventory Management Clerk
Stark Carpet Corp.
08.2018 - 04.2019
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Created databases and spreadsheets to improve inventory management accuracy [Number]%.
- Streamlined warehouse operations for improved efficiency by organizing storage areas and optimizing product placement.
- Collaborated with cross-functional teams to address supply chain issues, ensuring smooth operations and minimal disruptions.
- Identified slow-moving items in the warehouse using data analysis techniques; recommended strategies for reducing excess stock.
- Maintained accurate documentation of inbound and outbound shipments, facilitating timely order processing and delivery.
- Managed returns process efficiently, ensuring timely restocking or disposal of returned items as needed.
Education
Jefferson County High School
Dandridge, TN2016
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Account Servicing
- Account servicing skills
- Sales expertise
- Account verification
- Invoice balancing
- Account oversight
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period.Initiated two key partnerships which resulted in [X%] revenue growth.
Timeline
Inventory Management Clerk
Stark Carpet Corp.
08.2018 - 04.2019
Account Manager
Elmore Transportation
01.2017 - Current
Jefferson County High School
Similar Profiles
Devan TaylorDevan Taylor
Parent Volunteer at Stanhope Elmore High SchoolParent Volunteer at Stanhope Elmore High School
Alexandria DodgeAlexandria Dodge
Senior Ultrasound Technologist at St. Luke's Elmore MedicalSenior Ultrasound Technologist at St. Luke's Elmore Medical
Patty ElmorePatty Elmore
Certified Legal Nurse Consultant at Patty Elmore, LNC, LLCCertified Legal Nurse Consultant at Patty Elmore, LNC, LLC
Katie LongKatie Long
Child Protective Services Caseworker at State of TennesseeChild Protective Services Caseworker at State of Tennessee
David TrejoDavid Trejo
Order Selector at Performance FoodserviceOrder Selector at Performance Foodservice