Whitney Emmons
Austin,TX
Summary
Results-driven administrative leader with nearly 20 years of unsurpassed customer service, conflict resolution, problem-solving, and communication. Skilled manager of cross-departmental activities with record of success in team building and leadership, project management, and employee retention. Develops and executes innovative strategies for stimulating service quality with a positive attitude and solution-oriented mindset.
Overview
16
16
years of professional experience
Work History
COO and Vice President of Client Relations
Pinnacle Texas Management Services
2008.05 - Current
- Developed high-performing teams through effective hiring, training, and performance management strategies.
- Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Implemented innovative solutions to drive continuous improvement in product quality and customer satisfaction.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
- Mentored employees at all levels within the organization to support their professional development goals and enhance workplace morale while reducing turnover rates
- Navigated complex regulatory environments to ensure compliance across all aspects of operations.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Evaluated emerging technologies as potential tools for enhancing business processes or improving overall performance.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Cultivated strong relationships with customers, vendors, outside legal teams, and strategic partners to promote collaboration and long-term success
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
Education
High School Diploma -
Cedar Park High School
Cedar Park, TXMaster of Education - Early Childhood Special Education
University of Nevada-Reno
Reno, NVBachelor of Fine Arts - Musical Theatre
University of Oklahoma
Norman, OKSkills
- Customer Relationship Management
- Emotional Intelligence
- Conflict Resolution
- Regulatory Compliance
- Adaptability and Flexibility
- Project Management
- Problem Solving
- Team Leadership
- Training and Development
- General Management and Administration
Special Skills & Training
Certified in various coaching methodologies, as well as neuro-linguistic programming and mindset coaching, which enables Whitney to effectively lead, support, and empower those around her.
Additional Information
Professional Values:
- People-focused service
- Vulnerable and authentic communication
- Solution-oriented collaborations
- Honest accountability, for self and others
Timeline
COO and Vice President of Client Relations
Pinnacle Texas Management Services
2008.05 - Current
High School Diploma -
Cedar Park High School
Master of Education - Early Childhood Special Education
University of Nevada-Reno
Bachelor of Fine Arts - Musical Theatre
University of Oklahoma
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