Whitney Farley
Springtown,Texas
Summary
Detail-oriented Administrative Assistant with strong organizational skills and a proven ability to manage multiple tasks in fast-paced environments. Adept at handling scheduling, correspondence, and office operations, with a track record of maintaining high efficiency and professionalism. Excels in problem-solving and adapting to changing priorities to support team success.
Overview
10
10
years of professional experience
Work History
Patient Service Technician
Laboratory Corporations of America
Decatur, TX
03.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Serve as primary point of contact and liaison with other departments, and external agencies on a variety of business matters
- Provide administrative support such as inbound and outbound calls, managing calenders, mail handling and sorting, filing organization, office supply control and inventory
- Assist in coordination, management, and completion of special projects as appropriate
- Miscellaneous data entry projects
- Maintain exceptional levels of inter/intra departmental working relationships while adopting a friendly atmosphere within the company
- Responsive to change, performance critiques, professional growth, while meeting development goals
Contract Phlebotomist
VIP Total Health and Hydration
Fort Worth, TX
01.2021 - 03.2021
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Produced accurate office files, updated spreadsheets
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Made administrative and procedural decisions using sound judgement involving sensitive, confidential issues
Phlebotomist
Any Lab Test Now
Fort Worth, TX
05.2020 - 01.2021
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Tanning Consultant and Sales Executive
Tan Time
Azle, TX
12.2014 - 01.2016
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ05.2026
No Degree - Phlebotomy Technician
Weatherford Community College
Weatherford, Texas05.2020
Skills
- Advanced Proficiency in MS Office; Outlook, Excel, Word, Powerpoint
- Advanced proficiency in coordination of complex data, and arranging technical support
- Knowledge and Confidence to make administrative and procedural decisions using sound judgement involving sensitive and confidential issues
- Types 95 Words Per Minute, and Proficient in 10 Keypad
- Ability to recognize sensitive, confidential and proprietary information and discipline to maintain information with the highest level of integrity and confidentiality
- Excellent customer service skills
- Excellent verbal and written communication skills
- Thrives under pressure, consistently meets deadlines, and adapts priorities as needed
- Demonstrates ability to multi-task, work in fast paced environments, and learn new skills, tools, and technology
- Ability to work under difficult circumstances with a wide variety of individuals
Timeline
Patient Service Technician
Laboratory Corporations of America
03.2021 - Current
Contract Phlebotomist
VIP Total Health and Hydration
01.2021 - 03.2021
Phlebotomist
Any Lab Test Now
05.2020 - 01.2021
Tanning Consultant and Sales Executive
Tan Time
12.2014 - 01.2016
Bachelor of Science - Health Administration
University of Phoenix
No Degree - Phlebotomy Technician
Weatherford Community College