Whitney Fowler
Winston Salem,NC
Summary
Dedicated Customer Service Representative with 6 years of experience, adept at resolving complex customer inquiries and technical issues. Proven record in enhancing customer satisfaction and loyalty, skilled in accurate data processing and documentation. Seeking a Remote Customer Service Representative role to leverage expertise in high-volume call environments and comprehensive assistance.
Overview
5
5
years of professional experience
Work History
Administration Assistant
FastMed
03.2025 - Current
- Assisted in maintaining accurate patient records using electronic health record systems.
- Managed scheduling and coordination of appointments for medical staff and patients.
- Streamlined office procedures, enhancing workflow efficiency within administrative tasks.
- Responded to patient inquiries, providing information on services and navigating insurance processes.
Patient Care Assistant
Shipman Family Home Care INC.
05.2024 - 02.2025
- Monitored vital signs and reported changes to nursing staff promptly.
- Coordinated with healthcare team to develop personalized care plans.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Maintained accurate patient records and documentation for care continuity.
Customer Service Representative
Elevance Health
03.2023 - 04.2024
- Resolved customer inquiries and complaints with empathy, enhancing customer satisfaction and loyalty.
- Provided comprehensive assistance to both providers and customers on claim denials, benefits, and eligibility, ensuring clarity and resolution of concerns.
- Documented interactions and processed data using various software programs, ensuring high standards of record-keeping.
Customer Service Representative
Aetna
02.2022 - 03.2023
- Addressed and resolved customer inquiries efficiently in a high-volume call environment, ensuring accurate documentation across various systems.
- Cultivated customer trust and loyalty by maintaining positive demeanor during service interactions, fostering long-term relationships.
- Informed customers on health benefit options and assisted in locating in-network providers, improving their service utilization and satisfaction.
Education
High School Diploma -
Brittain Academy
High Point, NC03-2023
Skills
- EHR Systems
- EMR Systems
- Patient Scheduling
- Electronic health records
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- POS Systems
- HIPAA compliance
- Office Support
- Daily living activities
- Companionship services
- Organizational Skills
- Healthcare Administration
- Meal preparation assistance
Timeline
Administration Assistant
FastMed
03.2025 - Current
Patient Care Assistant
Shipman Family Home Care INC.
05.2024 - 02.2025
Customer Service Representative
Elevance Health
03.2023 - 04.2024
Customer Service Representative
Aetna
02.2022 - 03.2023
High School Diploma -
Brittain Academy